This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a Toyota Highlander in 2001. I think my car does have a brake problem. When I apply brakes at speed over 50 miles, car is vibrating and hard to stop. I have to stop applying brake. After buying a car, I took it to the dealer, and the sales agent said, "it is not a brake problem, it is because of hard pressure." Recently, my husband drove the car and he felt it too.(date for this incident is some where in September 2001) (2) occasionally my car ignition is not working, I have to give gas to start car! I took it to Toyota dealer located at buford mall of ga, in the U.S.a. they worked on it twice. I have spent more than $650. The problem is still not resolved. Then somebody called me to inform that something is bad (coast is $800)and it might fix the problem! I complained to the people who take survey on customer satisfaction. No body follow up on it. I sent an email. Then an agent named "tony" called me and said, "I do not want to spend $800 more and which might fix the problem. I said, "what happened to the first two repairs"" his response was, "it is like you go to doctor. They try one medicine. If you are not cured, they try another medicine!" then he asked me, "what you want to do? do you want to fix the problem"" I said, "yes, but I can't let you keep on trying new repairs, spend money and problem is not fixed!." he said, "if you are thinking that I will fix your problem free, it is not going to happen!." then he hang up the call. Yes, Toyota should have improve their service and change the attitude. Their service price varies with the team/service agent. I do not remember exact date, the following date is approximate.
The car accident in which I was involved in had suspicious activities that followed, for example, finance company repossessed my vehicle although my payments were current. Recently, while researching vehicle recalls, I found that my 2001 Toyota Highlander had a hydraulic brake recall. The accident caused injuries as well as totaling out two vehicles. I was driving on fwy when I had to stop suddenly due to construction traffic. My Highlander's brakes went to the floor which made it impossible to stop.
Consumer states while traveling 2-3 mph and applying the brakes vehicle went into extended stopping distance, running into garage door. Upon impact, air bags did not deploy.
- Houston, TX, USA
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- Winder, GA, USA