This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side seat belt retractor stopped working. Seat belt is fully extended and will not retract the seat belt. Online research shows seat belt retractor springs are rusting internally, thus preventing the retractor from returning the seat belt to normal position. Driving, parking, etc. Will not result in the seat belt retracting at all.
Seat belts for both driver's side and passenger side do not retract back completely once used. Especially, the driver's side seat belt was getting worse as it was used. Finally, driver's side seat belt locked and does not pull or retract. Taking it to the dealership...
Driver seat belt wont retract. Defect on recall and reportedly repaired on 08-15-13 at carson city Scion, Nevada. The defect remains as seat belt will not retract. I purchased vehicle used in July, 2016; seat belt retracted then but was very loose requiring adjustment constantly. I contacted Toyota of salinas on 2/28/17 and spoke with service manager don correll. Correll informed me his company would not repair the defect as Toyota in carson city already did. I then showed him, and service assistant ivan gonzales of the defect and advised them the safety defect was not properly repaired and remains defective and unsafe due to repair deficiency as it was self evident the alleged repair was not done properly. Correll's response was: : we are not going to fix your car".
Seat belt re tractor for drivers side inoperable and will not retract. I contacted local dealership as well as Toyota mgr whom stated there as no recall nor where they aware there was a problem. Vehicle was stationary when defect occurred. The belt now hangs loose and cannot be used
The contact owns a 2008 Toyota Fj cruiser. The contact stated that the front passenger seat belt seized. The contact was unable to use the seat belt. The vehicle was not diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 13V098000 (seat belts). The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
The contact owns a 2008 Toyota Fj cruiser. The contact stated that the vehicle was included in NHTSA campaign number: 13V098000 (seat belts). The recall repair was performed and afterward, the passenger's side seat belt would not retract. The vehicle was taken to the dealer for diagnosis where the technician stated that the seat belt spiral would need to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 45,477. Updated 12/30/13
Toyota is risking lives with the Fj cruiser - owners are currently driving with a risk of non-functional seat belts. After receiving a recall notice in the mail on Monday, 5/20, I checked the Toyota website and found the following information on the logged-in owner site: This is an important safety recall. Please contact your authorized Toyota dealer and schedule an appointment to perform an inspection and install reinforcement brackets on both doors access at no charge to you. Based upon the inspection, in limited cases, the seat belt retractor(s) and/or access door(s) may be replaced. I immediately made an appointment for that same afternoon. I had to argue with the dealer that the brackets were required (they wanted only to perform the inspection and stop there if no cracks were present). After finally agreeing that yes, the brackets needed to be installed (they had 'misread' the process flow chart! they don't appear to have had any training on what could potentially be a life-threatening situation for their customers), they said they had none in stock and would order them today. This morning they called me and said that Toyota has "blocked ordering of those parts" - and suggested that it might be because the solution doesn't work. Currently we are driving vehicles that do not meet minimal government safety requirements - both the driver and front passenger are in danger of having seat belts malfunction during an accident. They should be providing some type of relief (e.g., loaner cars until the issue is resolved). Thank you.
A D V E R T I S E M E N T S
- Kissimmee, FL, USA