The contact owned a 2017 Toyota Corolla. The contact stated that while driving in the rain, the vehicle hydroplaned and the front end of the vehicle crashed into a concrete barrier. The contact stated that the air bags did not deploy and the seat belt did not restrain, causing the contact to slam her head into the steering wheel. The contact stated that no warning lights were illuminated. The contact sustained a concussion, head, neck and ocular bone damage. The contact sought medical treatment at an urgent care facility the next day. A police report was filed. The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was totaled and was towed to a tow yard. The contact later received notification of NHTSA campaign number: 20V024000 (air bags). The failure mileage was approximately 42,000. The consumer stated the safety features failure has caused a traumatic brain injury.

- Frederick, MD, USA