This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple issues with the dealership over a timeframe of a few years that continues to deteriorate. Most recently, lack of dealership notification of safety recall, dealership inability to respond to safety recall when notified from a 3rd party site, dealership vehicular inspection incomplete and/or indications of unresolved issues, violation of personal property but dealership emptying center console contents into passenger seat unnecessarily (no business reason to do so), inspection results of most recent visit entailed video inspection of rust accumulation near notated brake area with no direction or instruction - beyond the driver noticing a driving problem of vibration - to which the instruction was a dealership process of rust build up removal by a machine (no internal communication within dealership of issue, notification to driver or those serving the driver to share issue and recommendations, prompting was the result of driver requesting clarification at dealership). The safety recall for this vehicle came through carfax (not from the dealership or dealership means - but as a result of attempting to sell the vehicle). The safety recall involved an issue with the seat belt & air bag deployment, and when driver contacted local dealership months ago- dealership stated that there was no remedy, and was not notified when one became available. The most recent oil change visit "claims" to have addressed the problem, at the request of driver. This incident request is three-fold: (1) address safety recall communication and process with dealership; (2) address vehicular maintenance, oil change, service, and inspection process and interaction with drivers; and (3) recommend to me (the person completing this complaint) a specific motor vehicle location (including company name, management, and mechanic) where the vehicle can be adequately assessed for safe driving.
I was in an accident about a year-and-A-half ago collision at about 25 to 35 miles an hour and airbags did not open. It was a solid front end collision and the seat belts worked but not the air bags nor anti-lock brakes. Clear and dry weather and roads but anti-lock brakes did not kick in. Driving on a city street going straight not turning.
Vehicle was driving at approximately 30 miles an hour came to a red light, depressed brakes had virtually no response from brake pedal. Brakes are fairly new a mechanically sound but did not respond to a hard emergency stop attempt and resulted in an accident with minor bumps and bruises type injuries. The accident occurred at a controlled intersection as the light was turning red but resulted in the vehicle going entirely through the intersection and striking a crossing vehicle. Crossing vehicle was virtually undamaged as it was a heavy duty flatbed tow truck but the Corolla involved is potentially totaled or near total front end damage
The contact owns a 2015 Toyota Corolla. When the vehicle was started, it suddenly accelerated on its own. After switching the transmission from park into reverse, the vehicle suddenly accelerated backwards and crashed into a cement block. The driver then shifted into drive and the vehicle accelerated forward, nearly crashing into a second vehicle. During the incident, the brake pedal was being depressed, but the vehicle would not stop. The manufacturer and local dealer (dunning Toyota, 3745 jackson rd, ann arbor, Michigan) were notified of the failures. The failure mileage was 39,000.
- Livonia, MI, USA
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Vehicle accelerates independently when the brake pedal is depressed. It has happened several times now. So far no accidents but I am concerned about this issue. Also the brake system is not functioning properly, hear creeking noise while depressing the brakes pedal (car in motion) and noise is getting worse.
I bought a brand new 2015 Corolla S on March 2015, a month later I started to hear creeking noise while depressing the brakes pedal, went to the dealer they tested the car and said "yes we heard the sound but your brake is totally perfect and is safe to drive". I continued to drive the car but the same sound like crackling still there when I brake. I went again to them, they kept the car for two or three days and they said "we changed the front brake shims". and most importantly they said, your car now is totally safe. After that I started to feel that the brakes do not stop the car as fast as it was before nor as you would expect from a new car plus a new creeking sound that I couldn't detect from front or rear wheels, at that time it was my first scheduled maintenance visit so I told them about it, then they said "we tested the car and the brakes work well", I said "I know it works but not perfectly & not as fast as before", they said "don't worry it's safe". a year later "January 2016", I had a small freeway accident where I hit the car in front of me due to a quick stop and I hit my brakes as fast as possible but still hit the car and the insurance said I'm at fault. A year and half later "July 2017" my wife had a big big freeway accident also due to a quick stop from the car in front, we had a massive damage to our car and of course the insurance said we are at fault. Two month later "September 2017" same thing happened a quick stop on freeway and at this time I felt like there is something weird going on, I had enough time and distance between me and the car in front but still I crashed him. Every time I was saying I cannot prove that there is a defect within the car itself, but I still have the same feeling of the slow responding brakes and the feel that the car runs under my feet uncontrollably when I hit my brakes even as fast and powerful as possible.
While parking in a carport, I will use the brake to slowly enter and park. As I was straightening out the car, the car excellerated and hit a pole, bouncing back and forth. It caused major damage. I am wondering if there was something wrong with the car or my wearing flip-flops may have caused this accident. (note: This was a loaner car from Toyota while I waited 5 months to get my 2009 Corolla xle airbag replacement. The replacement part showed up the very next day after my accident)
My daughter was attempting to park in her college parking lot at fgcu. She said, thinks the brake didn't work when she applied it. Car hit concrete wall to stop. Aaa tow truck driver came and said brakes went to floor and he had to use E-brake to put on truck. He states when he got back to garage brakes worked. I told Toyota. They checked brakes out and said everything was working fine. I asked them to look at black box. They sent me results. I had my insurance co. Look at them along with Toyota service adviser. Both said data shows gas applied before brake. I looked under car complaints. Other people had same problem. Some had automatic acceleration. I did not tell them to check that out because of statement from tow truck guy. She said it happened so fast she doesn't remember. The tin whiskering was a problem for Toyota in the past. I believe that they have not fixed the problem. Can the data show if gas applied by driver or automatically came on? I have spoken to attorneys and no one seems to want to take this case. My daughter has back pain and other issues. As a parent I'm not sure what to do. Car has been repaired. It is a lease. ( nine months left to pay.) I would like to get her out of this car and get a new one. Any suggestions? thank you mike.
Brakes overheat after driving for several hours and after they heat car needs more distance to be able to stop and was almost in an accident (brake pads get deformed from heat)
Bought May 2015, warm day, firm brakes. Wet, cold fall months brakes became soft w/ excessive travel & erratic during 40mph & under. Took to dealer Sept 2015 at 1,562 miles. Tech performed road test. Couldn't duplicate conditions. Checked for codes. Stated 'found normal braking conditions'. I started driving again & noticed during warm days around 70 deg brakes changed hardness with A/C on. More firm. During colder days brakes would go within 2 inches of floor before working. Took to dealer on 'walk-in' basis when car was acting up. Drove w/ tech 1 hr tried to get him to notice difference in brakes. Tech stated brakes were acting 'normal' & that I just wasn't familiar w/ how the systems operated. I insisted it wasn't normal. Tech contacted manufacturer. They said replace master cylinder and bleed system. Returned car & stated 'driving correctly now'. I started driving again & noticed whistling sound coming from engine compt when driving under 30mph between bdlgs w/ window down. Brakes go all the way to the floor at times & they grab & the car stops abruptly. Especially in stop-&-go traffic. Took to dealer March 2016 at 4,800 miles. I suggested checking entire vacuum system for leaks. Tech only checked line to brake booster. Tech made 'little' adjustment to E-brake & rear brakes. Tech stated brakes 'feels similar to new Corolla' & no whistling sound. I can still hear whistling sound & brakes still have same issues! I think it's a design flaw related to the entire vacuum system & should be recalled! told dealer. Test drove 2016 Honda civic w/ similar braking systems it performed like a new car should! other issues w/this Corolla are the suspension is too 'loose' when traveling above 55mph & changing lanes, the engine is way too loud when accel & often knocks during accel & idling (changed gas stations & checked fuel type, still same problem), & headlights R 2 bright...
Bought May 2015, warm day, firm brakes. Wet, cold fall months brakes became soft w/ excessive travel & erratic during 40mph & under. Took to dealer Sept 2015 at 1,562 miles. Tech performed road test. Couldn't duplicate contions. Checked for codes. Stated 'found normal braking conitions'. I started driving again & noticed during warm days around 70 deg brakes changed hardness with A/C on. More firm. During colder days brakes would go within 2 inches of floor before working. Took to dealer on 'walk in' basis when car was acting up. Drove w/ tech 1 hr tried to get him to notice difference in brakes. Tech stated brakes were acting 'normal' & that I just wasn't familiar w/ how the systems operated. I instisted it wasn't normal. Tech contacted manufacturer. They said replace master cylinder and bleed system. Returned car & stated 'driving correctly now'. I started driving again & noticed whisteling sound coming from engine compt when driving under 30mph between bdlgs w/ window down. Brakes go all the way to the floor at times & they grab & stop the car abruptly. Especially in stop-&-go traffic. Took to dealer March 2016 at 4,800 miles. I suggested checking entire vacuum system for leaks. Tech only checked line to brake booster. Tech made 'little' adjustment to E-brake & rear brakes. Tech stated brakes 'feels similar to new Corolla' & no whistling sound. I can still hear whistling sound & brakes still have same issues! I think it's a design flaw related to the entire vacuum system & should be recalled! told dealer. Test drove 2016 Honda civic w/ similar braking systems it performed like a new car should! other issues w/this Corolla are the suspension is too 'loose' when traveling above 55mph & changing lanes, the engine is way to loud when accel & often knocks during accel & idling (changed gas stations & checked fuel type, still same problem), & headlights R 2 bright...
I purchased a 2015 Toyota Corolla from charles maund Toyota on June 15, 2015 and around a month after I bought it, I have been having problems with the breaks ever since. My service technician and other service men said a lot of people had been bringing these cars (2015 Toyota Corolla) back for the same noise and other brake issues as I described. There is a cracking noise when I put my foot on the brakes sometimes. Dealer service men said this is something that I will always hear because of the materials Toyota makes their brakes and pads out of, once it reaches a certain temperature, I will hear the noise. Sometimes brake pedal goes down to the floor by its self after I have stopped. Service men said they felt the brake pedal go down and said they fixed it. But on October 30, 2015 it started going down by its self again. Both front wheels now making loud popping or knocking noise when I put my foot on the brake sometimes and wheels do not stop, they keep turning. Service men said they could not do anything because it never happened when they drove the car. October 21, I had another scary event in the parking lot at my job as I was leaving work for the day in my 2015 Toyota Corolla. As I went around the first curve in the garage, the popping or knocking noise from the right wheel started again when I put my foot on the brake, as I went around the 2nd curve and braked, the popping noise came from both wheels and they did not stop rolling when I put my foot all the way down on the brake. The wheels kept turning, it felt like when you think you have tighten a bolt all the way, but then it slips a little further. I have the most problems when going down a slope.
Stopped at a red light with foot on the brakes. Out of nowhere the car accelerated forward extremely fast. Forced to hit an car in front of me within a car or two, distance wise. After the incident the RPM gauge fluctuates from low to high. In addition, once gas pedal is pressed car slows down and eco activates, then after about 5 seconds car accelerator extremely fast.
On December 24th 2014 I was driving my vehicle (2014 Toyota Corolla S) in (D) and was trying to slow down, because the driver in front of me brake. When I depressed my brake pedal the vehicle accelerated. I shifted into neutral and continued to brake and it eventually slowed me down. I shifted back into (D) and continued on my way, although shaken up. The road conditions were good, there was no rain or ice on the road that day. I checked my floor mats to see if they were sticking to the acceleration pedal when I got into the driveway, but I did not notice any such defect with the floor mats sticking to the pedal. A few weeks later driving to work on 01/20/2015 around the same speed on the same road conditions the vehicle gave me unwanted acceleration again while attempting to brake. I performed the same way I had previously, I entered into neutral and braked, except this time I came within inches of the vehicle forward of me. The next day on 01/21/2015 while driving to work the vehicle again performed the exact same malfunction as the previous day. On all days the road conditions were fine and should have not affected the vehicles performance. I decided to bring the vehicle to the dealership where I had leased the vehicle. I set up an appointment and had left it there 01/24/2015-01/26/2015. I received the vehicle back on 01/26/2015 and the master mechanic found no defects. I filed a complaint with the dealership and was told the service manager would contact me. After he had not for a few days, I decided to call him. I had gotten his voicemail and left a message. To date I have still not received a call back from the service manager. I have decided to take precautions and begin a vehicle safety complaint. I would like this matter resolved before myself or anyone else becomes injured or worse.
A D V E R T I S E M E N T S
- Rohnert Park, CA, USA