This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Camry hybrid. The contact stated while his wife was driving 5 mph, the brake pedal was depressed but failed to stop the vehicle. In order, to stop the vehicle the emergency brake pedal had to be depressed. The vehicle was taken to autonation arapahoe (10531 E arapahoe rd, centennial, co 80112, 303-578-6111) who diagnosed the vehicle and stated that multiple functions of the brake system had failed but the vehicle was not repaired. The manufacturer was notified of the failure and informed the contact of an extended warranty for the vehicle, but the contact stated that do not cover the failure. The failure mileage was 87,000.
Brake actuator comes on often and loudly. The dealership will not replace until it fails. The service managers response is: Yes we have confirmed it is starting to fail yes we have confirmed it is louder than normal yes, if it fails while driving you will lose power braking and your anti-lock brakes. Yes, I would definitely say that it will fail within the extended warranty period of 4 more years or 150,000 miles. But no, we will not replace it under either the warranty program or the $2,200 bumper to bumper extended warranty purchased from Toyota directly. It makes no sense to me that they can confirm a part is failing, it controls braking, and yet they refuse to replace it.
I drove to work in the morning with no warning lights on the car and it operated fine. After leaving work for the day, I pulled out of the parking lot on to the main road and then the brake light, master failure light, ABS light and another light lit up on the dash and I pushed the brake to stop the vehicle to figure out what was going on and the brake did not stop the car, so I push the brake as hard as I could to get it to stop and it stuttered about 10 times before coming to a complete stop. I then called a tow truck to take the car to the dealership because it was not safe to drive without the brakes. The car is still being diagnosed at they dealership.
The brakes failed on this car January 6, 2016, causing me to collide with the rear end of a truck while going about five miles per hour. I was in normal traffic, on a city street, coming to a slow stop, and as I approached the vehicle about 15 feet in front of me, waiting in line for the turn lane, I depressed the brake, which was hard as a rock. However, the car would not stop; consequently, I hit the other vehicle. I was going so slow that the airbags did not deploy. Fortunately no one was hurt, although my vehicle sustained about $1200 in damage. I believe this problem was caused by either the ABS brake actuator or the brake pedal stroke sensor. However, the car was seen by a Toyota corporation representative who stated in writing there is nothing wrong with the car. This car has already been repaired under a service campaign for the fluid reservoir filter. However, there is also a warranty enhancement program (ze-1), number pol14-04, for the brake actuator assembly and skid control ECU/brake pedal stroke sensor. Our VIN is listed in the group of affected vehicles.
Car lost brakes while making a right turn on a city street. All the brake warning lights came (ABS, parking brake, brake warning) on along with the vehicle stability control warning. Had to press brakes all the way and even then the braking was very minimal. It was hard to bring the car to a stop. Intermittently the steering wheel also became hard to turn. Pulled to side, turned off car. Started car up and the same set of warning lights remained on drove car to Toyota dealership which was 1 block away. Braking was hard, but could bring car to a stop dealer said brake computer was malfunctioning and needed to be replaced. Said there was no recall / warranty coverage from Toyota on this issue.
- Kirkland, WA, USA
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Vehicle 2 was stopped for on coming traffic to make a left turn. Vehicle 1 (the 2011 Toyota Camry hybrid) driver pressed the brake to the floor to make a sudden stop. The car did not seem to respond to the braking. The tires did not skid, the ABS brakes did not engage and the car did not seem to slow down significantly, but seemed to glide into the rear end of vehicle 2. the stopping distance of 3 car lengths at 35 mph should not have resulted in this type of collision - vehicle 1 was totaled.
A D V E R T I S E M E N T S
- Highlands Ranch, CO, USA