On approximately July 19, 2016, I was driving westbound at 60 mph in heavy traffic on I-85 during the early evening in durham, nc. The sun was low in the sky and I pulled the driver side sun visor down to shield my eyes from the sun's glare. The next thing I knew was that the sun visor was in my hand and I was struggling to see the vehicle ahead of me so that I would not hit it. I was totally startled not only by the glare of the sun after the visor failed, but also by the failure of the visor itself. The visor had completely separated from its support arm. I immediately went to the local Toyota dealership and ordered a replacement sun visor. While there, a service advisor told me that Toyota had a recall and extended warranty on some 2011 Camry sun visors. He offered to look up my car to see if it was on the list. It wasn't, but he said that cars on the list had visors that failed in the same way as mine had. Even though my car was not on the list, the service advisor recommended that I contact Toyota, which I did. The Toyota extended warranty is designated "ztt" and affects many Camry, including some manufactured in 2011, but before my car was manufactured. An internet search shows pictures of visors among the extended warranty vehicles that failed in exactly the same manner as mine had. Yesterday, I received a letter stating that Toyota would not pay for a replacement visor so I 'm writing to inform you of this dangerous situation which could lead to serious injury or death, as nearly happened to me.

- Chapel Hill, NC, USA

Driver side sun visor became loose and did not retain its position. It dropped down and blocked my vision causing me to veer off the road. Sun visor then detached completely from hinge. Cat now has no way to block sun and I have to drive one handed to block the sun light.

- Leesburg, VA, USA