This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Went to get an oil change from Toyota dealerships - the oil consumption test were run and it detected normal (tested twice because inconclusive). The check engine light went on when traveling out of state, there was no indication of lose of engine oil and then car made a strange sound. Vehicle stopped on the bridge, it sounded like something was bragging with the engine. The vehicle was moving and presented not signs of problems when this incident occurred, the vehicle was normally serviced at dealerships and have always responded to updates. The motor did not show signs of wear or tear, was taken into the dealership for service and did not know of the excessive oil consumption. The vehicle is now located in Virginia beach, the mileage is over 260,000 and to have the vehicle towed back to my residence would be too costly. The vehicle repairs have been estimated to cost $3000 to repair the motor and more to replace the motor.
Excessive engine oil consumption. Have to add oil at 830 miles. Brought to the dealership numerous times for oil consumption test but was always told it passed the test. Received a warranty enhancement notification from Toyota but it's already expired. It was not expired when I brought my car to the dealership numerous times.
I have been noticing that my car has been burning excessive oil for over a year. When I have taken my car in for the regularly scheduled oil changes the service department (not Toyota) has not found a problem. Recently a friend found out on line that there is a Toyota warranty enhancement for this issue good for 10 years/150,000 miles. I called a local Toyota service department but I am outside of the warranty enhancement because I am over the 150,000 miles but I am within the years. My car is 8 years old with 154,000 miles. I told them that I have been having this issue for a year and my car had about 137,000 miles at the time I noticed it was an issue. The suggested I called the Toyota motor company, I called them on 6/15/2017 but I did not get any satisfaction. They will not honor the warranty enhancement since I am over the miles. They say this is a warranty enhancement and not a recall. It should be a recall. The woman I spoke to made a comment that I do not take my vehicle to be serviced at the dealership. Today I looked at my records. I have taken my car to Toyota to be service, recall issues and another warranty enhancement that I was not notified about. I told them today 7/12/2017 that I have taken it to Toyota service department numerous times but I was not informed of the excessive oil burning issue. She said that I would need to tell them I was having a problem first. She alleged that I was sent a letter but I never received a letter. I should have asked her why I was sent a letter but when I have asked Toyota if there were any recalls they did not tell me about the excessive oil burning issue. I am putting a quart of oil in my car per week (500 miles). This is very expensive. I am waiting to here back from a supervisor. There is a problem but Toyota is being sneaking and dishonest about the issue.
The water pump is making a terrible noise, and will fail soon. Toyota recalled 2.7 million vehicles for water pump problems but they say mine is not recalled. I think it should be. It is making a terrible noise.
- Atlantic Beach, FL, USA
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Excess oil consumption (3+ quarts at 2000 miles use). Ongoing issue...auto technician indicated it was due to Toyota recommended oil viscosity too thin allowing rings on pistons to seize; thereby allowing excess oil to bypass and burn off.
I truly loved my hybrid Camry until June of 2015 when my oil light came on and my oil was low shortly after having my oil changed. I contacted my mechanic and he researched the problem and found a bulletin regarding problems with oil consumption. I began to have to check my oil once a week and had to add 1-2 quarts per week. In late 2015, Toyota sent out a notice regarding the oil consumption problem and offered oil consumption testing. I had my car tested and of course, my car was consuming oil. I was notified on 1-13-16 that my car was consuming oil and that I would be put on a waiting list for repairs. I continued to check and add oil to my car. I have now been told that parts are projected to be available in Sept. 2016. In mid August, my engine light came on and I had to get my car to the closest mechanic as it was running poorly. I had to pull over on a busy highway. The codes showed the engine was misfiring and there problems with catalytic convertor. The mechanic stated that these problems were directly related to the excessive oil consumption and that the car is not operational and suggested we contact Toyota. My husband contacted corporate Toyota and was told that they are not responsible for anything other than replacing the pistons and rings. Both my husband and I commute to work, I am now without my vehicle (which I am still making payments to Toyota), still waiting on parts for repair (Toyota tells me to be patient, really"?"), facing charges to tow my car approx. 40 miles to the Toyota dealership for repair once parts available, and paying approx. $1000 to replace the catalytic convertors before my car will be operational. I am completely disappointed with Toyota for taking no responsibility for these related issues and the amount of time it has taken to address and solve these problems (still waiting). Will not purchase another Toyota vehicle.
Dealer suspected crack in engine block during routine service. Confirmed by independent mechanic. Origin unknown. Vehicle never involved in accident. Crack extends from main motor mount approximately 12 inches. No explanation. Second owner. Positive carfax.
Water pump failed at 31000 miles and 4 years old. Consumer reports identified a high incident of failed water pumps. This is another example of poor quality parts, which Toyota needs to recall and correct. Toyota needs to back their products.
Water pump failure 5,000 outside of warranty. Both dealer and Toyota corporate refused to compensate. Owned vehicle 6 months, purchased from a Toyota dealer.
During routine maintenance, it was found that the water pump on the 2009 Camry hybrid was leaking. This is not normal for a vehicle with 45,000. Other Toyota vehicles have been recalled for defective water pumps. I believe the investigation into defective water pumps needs to be expanded as this is not a normal failure.
A D V E R T I S E M E N T S
- Willingboro, NJ, USA