The Manufacture’s choice of wire insulation has tented wildlife to chew off the high voltage insulation and also the wiring. Thus the car did work.
The dealer believed it was not a Toyota issue.
$5000 was the cost to replace the high Voltage wiring harness. We then engaged a pest control company to protect the vehicle. No, it’s the middle of August, and the car has the problems again. We were just quoted $3500 to repair. I called the Toyota complaint line, and they said there were no reported problems like that.
That tells me that when I had the first repair, no mechanic reported it to the Technical group in Toyota. Toyota's complaint line said there are no reported problems. Further they did not believe there was a problem. This reminds me of the tobacco companies saying that cigarette smoking does not cause cancer.
It seems like on one level, Toyota is interested in customer service. And they do a great job. But when it comes to a manufacturing flaw, using soy products to cover wires, they’re clueless that their product draws rodents.
All they have to do is go over the order is for wiring harness is to discover the magnitude of the problem. If they are an ISO 9000 company, this is a major flaw in their process. Further, it’s a reportable flaw. Where do I go to report it?
- David E.,
Elkhart, IN, US
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A D V E R T I S E M E N T S
Well, here it goes again.
After having the pest control, removing the pests, the damages are occurring again for rodents or chewing the insulation off the high-voltage wiring.
I’m selling the Toyota Camry because I can’t afford to continue to repair the car due to their choice in insulation products.
This is the third Toyota product I have had. It is the last Toyota product I will own.
- David E., Elkhart, IN, US