RPM suddenly surged from around 2,000 past 5,000 in a matter of a second with a startling loud engine roar and sudden forward jerk of the vehicle while driving on uphill parts of I-70 more than a dozen times under cruise control mode. The engine roar was so loud and the vehicle jolt was sudden that I almost lost the control of my vehicle (then only with slightly over 9,000 miles since its purchase in September, 2016).
I reported the issue to Toyota service center in Marion, IL and asked for a thorough fix of the issue which I specifically called an "immediate, grave life-threatening issue". I detailed the issue in a full-page typed letter.
However, I was told that the service center could not duplicate the issue that I reported, and the issue was "characteristic" of a (normal) Toyota Camry. I had warned the service center manager that duplicating the issue in southern IL would be impossible because the issue occurred only on a lengthy, uphill road which does not exist in any part of IL.
Given that the issue clearly is a potentially life-threatening issue, I strongly believe that it is imperative that Toyota tries to duplicate the issue not on a flat road in southern Illinois, but on a lengthy, uphill road in Colorado where I used to experience the above-stated sudden RPG surge problems.
A D V E R T I S E M E N T S
RPM suddenly surged from around 2,000 past 5,000 in a matter of a second with a startling loud engine roar and sudden forward jerk of the vehicle while driving on uphill parts of I-70 more than a dozen times under cruise control mode. The engine roar was so loud and the vehicle jolt was sudden that I almost lost the control of my vehicle (then only with slightly over 9,000 miles since its purchase in September, 2016).
I reported the issue to Toyota service center in Marion, IL and asked for a thorough fix of the issue which I specifically called an "immediate, grave life-threatening issue". I detailed the issue in a full-page typed letter.
However, I was told that the service center could not duplicate the issue that I reported, and the issue was "characteristic" of a (normal) Toyota Camry. I had warned the service center manager that duplicating the issue in southern IL would be impossible because the issue occurred only on a lengthy, uphill road which does not exist in any part of IL.
Given that the issue clearly is a potentially life-threatening issue, I strongly believe that it is imperative that Toyota tries to duplicate the issue not on a flat road in southern Illinois, but on a lengthy, uphill road in Colorado where I used to experience the above-stated sudden RPG surge problems.
- Guba D., Carbondale, IL, US