This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A while back I was pulling in my yard and my visor flipped down causing me to panic and blind my view then when I panicked I accedently hit the gas and drove into my mobile home causing damage to my home and about 2000 dollars of damage to my car I wrote Toyota and they refused to pay for damage
Toyota Camry sun visor assemblies(2007-2011) warranty enhancement I was driving home on the garden state highway, easter night 2017, when the sun visor on my 2011 Camry just dropped down. I couldn't get the visor to stay up and had to drive with one hand holding it up until I could pull over. Ultimately, the entire visor separated from the holder. I later learned online that there has been a warranty support program (ztt) issued by Toyota 8/1/12 on sun visor assemblies and sun visor brackets on certain Toyota 2007-2011 Camry''s. Toyota has announced a customer support program to cover of the sun visor assemblies/brackets for 7 years from date of first use regardless of mileage. Since my car is going to be six years old in August, I have contacted Toyota via email and they have responded that my car does not fall under applicable VIN ranges. Apparently this defect is not just in the cars with those applicable VIN numbers, but in far more cars. My reference # [xxx]. having a sun visor fall down while driving (particularly at night) is dangerous, as is not having a sun visor when the sun is very bright.! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Yesterday while my husband was driving home, the driver's side sun visor broke. We researched it on the internet to see how to fix it. When we did, we saw that there was a warranty policy bulletin out for 2007 - 2011 Toyota Camry for this exact problem. There was a video and our sun visor did exactly what the video showed. However, there are a limited amount of Camry which it covers. Our Camry does not fall within that range. On further research, we found that there are many others who have experienced this same issue but weren't covered because of their VIN didn't fall within the range. I have never had any problems with Toyota before. We own four Toyota and have never had an issue like this. Also, the passenger side visor is popping and won't go up all the way. Please advise me as to what I need to do. Thank you.
The contact owns a 2011 Toyota Camry. The contact stated that the connector and the sun visor prematurely fractured without warning. The dealer was notified of the failure and indicated that the connector that held the sun visor in place needed to be replaced, including the sun visor. The VIN was not included in a recall. The manufacturer was notified of the failure. The approximate failure mileage was 57,000. Updated 11/01/16
The contact owns a 2011 Toyota Camry. While driving at an unknown speed, the sun visor slowly rotated downward. The failure recurred on numerous occasions. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and stated that there was an extended warranty campaign for the failure, but the VIN was not included. The failure mileage was 105,000.
- Boynton, FL, USA
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The contact owns a 2011 Toyota Camry. The contact stated that the sun visor on both the driver and passenger sides fractured and failed to stay up. The failure was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000. The VIN was not provided.
The contact owns a 2011 Toyota Camry. While driving approximately 35 mph, the driver side visor intermittently dropped down without warning. The failure recurred on two occasions. The vehicle was taken to a dealer, where it was diagnosed that the visor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.
I started hearing a popping sound when I would close my driver side sun visor. Eventually, it would not close completely, it would hang a little bit. Eventually, it stated hanging to where it was always down. Finally, the mount (or whatever the part is that it clips into) broke off so I had to remove it. Now that it is much sunnier most days, it makes it very hard to drive the car without the sun visor, also, I am now starting to hear the popping sound on the passenger sun visor and it is starting to hang a little bit.
I'm deaf and found the sunvisor on the front of driver seat is loose about Oct 2014. I went to Toyota dealer and was told need to pay for fix. I felt that it is not safety issue. My friend told me that I can file a complaint so I email you and what should I do with it? please advise. Thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My drivers side sun visor does not stay up thus impeding my vision when I drive. I was told by the dealer that this has been a continuous problem and was a recall on previous models since 2007. Unfortunately they require you to purchase the entire visor and will not fix this problem. I contacted Toyota and they informed me that Toyota will do nothing about this problem. The dealer wants one hundred and twenty dollars to replace it. They said it was a big problem with the Camry.
Drivers side sun visor broke about 3 weeks ago and and came off. Toyota advises so many are on back order that they cannot give me an eta. They are replacing for free because they have a defect. I was driving today facing the West with no sun visor to block the sun. I was driving approximately 50-55 miles per hour on a busy road. It was impossible to see when the sun suddenly hit me in the face, not once or twice but numerous times causing me to slam on my brakes because I did not want to cross the center line or hit an embankment or ditch. Toyota has known about the defect for nearly 7 years.
The contact owns a 2011 Toyota Camry. The contact stated that when attempting to close the sun visors, they failed to remain closed. The failure occurred on numerous occasions and fractured. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 89,000.
The sun visor stopped working properly and would not stay up or would not stay where I put it and would affect my visibility when driving. Ultimately, the visor became detached. This is apparently a known problem to Toyota. My vehicle (a 2011 Camry) is not within the "extended warranty" coverage that Toyota has implemented for this known problem. It doesn't make sense that Toyota knows the sun visor is a problem, has recalled some vehicles because of this problem, but refuses to include other vehicles--manufactured in the same year as those vehicles included in the recall, no less--that are also experiencing the same problem. If you can "encourage" or force Toyota to extend their "extended warranty"/sun visor recall to other vehicles experiencing the same problem, I would appreciate it. As it is now, I will have to pay out of pocket for the repair, and this will be a hardship as my family is experiencing severe financial problems.
The contact owns a 2011 Toyota Camry. The contact stated that the driver's side visor was stuck in the downward position. The vehicle was not taken to a dealer or mechanic. The manufacturer was notified. The failure mileage was 56,900.
The problem with the car is the sun visors. First they started to hang low wouldn't stay up. One day on my way back home from work I was driving in the highway, they just completely fell. I had to hold them up the whole entire time I was driving. They kept blocking my view and they were distracting and a safety hazard. Toyota refuses to fix them cause they are no longer cover under warranty.
The sunvisor on the driver side falls down blocking the drivers vision. This is a serious safety issue that could lead to the loss of life. This should be a recall. Toyota has recalled some vehicles with this same problem but only ones with a certain VIN number. Mine is not covered and no notice was received from Toyota. The repair of this I am on my own! I should of been contacted by Toyota and the vehicle should be recalled! I wonder how many accidents or near accidents there has been? it is only a matter of time before someone dies!
On the way to work driving on the highway, the drivers side sun visor flopped down and made me jump and hit my forehead on it. Now it will not go back in to place, just flops around. Seems something inside split apart on the top by the arm holding it. Startled me and it was a pain all the way in. Had to hold it up to be able to see good. I then called my local dealer (after reading info online) to see if it was covered under the extended warranty I read about and he laughed. Never offered to check, just said he was not surprised and that I was not alone and that everyone out there has a broken one. I then called Toyota and was informed that my car was not included in extension. They were very nice but could not answer why only some were and some weren't even though they had the same ongoing problems. Guess those of us not covered will have to fix at our own expense even though it is a known problem and some cars made the same year are covered. Interesting way to do business...
Driver sun visor broke off. I went to a Toyota dealer to get this fixed the day after it fell and was there for over an 1 hr. The part is on back order and I paid $90.99 for the part and the part is on back order for 3 to 6 weeks. I called Toyota services and after being on the line for one hour, Toyota will reimburse the part; but not the labor; which will be over $30. The reimbursement will also take several weeks. I looked on youtube and it seems that this is a factory defect that is affecting several Toyota Camry's since 2007; mine is a 2011. I was told since this item is not in a recall I won't be reimbursed completely. Please order them to fix this defect.
I have a 2011 Toyota Camry SE. At around 5,000 miles when it was time to take it in for service, oil change, tire rotation etc. I had a type of squeaking crackling noise that I would hear when pulling in and out of driveway. I took it in and Toyota service department knew right away what it was. It was the supports for the sunroof that needed to be fixed. They advised that the noise would only get louder and louder. They had it there for two days gluing/bonding supports. On August 10, 2011 I was driving my car when I heard a loud explosion. I looked at all my glass windows and didn't notice what had until glass was flying on the passenger side of the car. I pulled over and that is when I saw my sunroof glass broken. The strange thing about the glass was that it looked a volcano. It was shattered from the outer part of the sunroof glass to the middle. Almost like there was pressure built up and it only had one way of shooting up and out. I called Toyota to make an appointment for that day. I went in that afternoon and explained everything I just wrote to their service department. I also mentioned that the work order history had where they fixed the supports on the sunroof/ he said they would look at the car tomorrow and let me know. I received a phone call from them the next day stating that I had to get a hold of my insurance claim adjuster so they could go look at damages. He had talked to Toyota warranty department and they came to a conclusion that they were not going to cover damages. He stated that it seemed like a rock had hit it. I spent the next 10 days waiting for my car to get fixed and on top of everything, I had to pay rental fees for the 10 days because Toyota does not offer free rental service to customers. They also don't direct bill your insurance company so you can pay only the percent stated on insurance policy. I had to pay them the full amount and take it up with my insurance. I paid my insurance deductible and then took the car.
A D V E R T I S E M E N T S
- Millry, AL, USA