CarComplaints.com Notes: Owners are reporting that their engines are running out of oil awfully quick. As in, 1 quart every 1,200 miles. Toyota maintains that’s with the “normal†operating range of the 2AZ-FE while owners maintain that’s complete BS.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Excessive oil consumption. This is actually my father's car. His name is [xxx] and he has asked me [xxx] to act on his behalf. [xxx] is 91 years old and does not use computers. I talked to a Toyota customer service representative about their "warranty enhancement notification" letter # ze7and was told that my fathers car does not apply because Toyota put a cut-off at 150,000 miles or 10 years from first date of issue. My father is the second owner of this car and he has owned it for about 2.5 - 3 years. When he purchased it, it had about 130,000 miles on it, it now has 158,3000 miles. He has never received a notice or letter from Toyota notifying him of oil consumption issues. I was driving with him in late January of 2018 when the oil warning light lit up on the dash, I immediately pulled over as I knew he had just had the oil & filter changed at the local jiffy lube about 1500 miles prior to what the mileage read. I was very angry when I saw it didn't register on the dipstick and I had to add about 1 1/4 quarts of oil. I thought jiffy lube shorted him on oil and I then started changing it myself. I keep a close watch on the oil consumption and have found that I need to add about one quart every 1200 miles. The engine is the 2az-fe, 2.4L and is involved with the oil consumption problem that Toyota has acknowledged, but will not seem to help since the car has over 150,000 miles on it. As a consumer I think this is wrong on Toyota's part and that they should stand behind their product when it is their fault for knowingly using faulty parts/ material, then leaving the consumer to absorb the cost. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Excessive oil consumption, oil light never turns on even thought there is no oil in resivior, brought to attention or spot city Toyota dealership dallas and was never resolved prior to damage of engine.
Excessive consumption of motor oil. I have taken it to the dealer twice. They have sealed the oil gauge and when I return they have told me that consumption is normal; it is not. Every month I have to put a quart & a third to keep the vehicle at the mid-mark of the oil dip stick.
I have noticed exceessive oil consumption since 2015 is 2016 and have gone through numerous repairs only to still have the same problem. The latest estimate is for an engine replacement because after all of this time one guy actually noticed that the oil was literally burning up right after he changed the oil. I have been stranded on the interstate at night with a toddler for hours, as well as not being able to start the car at times. I have also experienced my car randomly shaking and smoking in traffic, after which the check engine light would come on. My car has been stationary for weeks at a time, most recently this past week after I was unable to find out who could fix it and not keep ripping me off. To find out there was knowledge of this issue by Toyota and nothing was sent to me says a lot about how the lives of their customers, and/or their customer family and others on the road, are actually valued. The number of Camry's manufactured and sold to unknowingly trusting consumers is both shocking and scary.
- Calera, AL, USA
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Engine consumes oil during operation. As much as 1 quart is consumed in less than 1,000 miles. Toyota is not standing by the fix or passes the test all the time.
Burning 1 qt of oil every 600 miles. Toyota acknowledges there is a design defect but won't fix since it is past the warranty extension. How am I supposed to know there was a warranty extension? they said the dealer would tell me when I go into service. But, I say that I don't go to my dealer for service. They say that is why I should go to a dealer for service. Really shady way to say you have provided a warranty extension for a known design defect but then do not provide adequate notification to the consumer. I have had the oil light go on well before the next oil change. This defect causes the engine to burn up to 4 to 5 quarts of oil between oil changes so can easily lead to an engine failure. This oil consumption defect can cause engine failure in a moving vehicle so it is a potential safety issue. If engine failure happens then it will cause an accident.
I have always had abnormal engine oil consumption such that I have had to add quarts of oil after 2,000-4,000 driving mileage which has been always far behind oil-filter replacement services at 5,000 miles. My wife's Toyota corolla does not have this consumption issue at all even though it is one year older. Ultimately, in 2016, I took my Camry to a Toyota center and they suggested to run an engine oil consumption test (which Toyota had offered in a recall due to a manufacturing problem in the engine -- either in pistons or rings, or both). I accepted to run the test, and after the test, the technician confirmed that the test did not show significant engine oil consumption, and they did not fix my car. This engine oil consumption problem is a Toyota manufacturing fault and must be fixed as soon as possible by Toyota at any time without any deadline. Toyota announced 2008 Camry have this problem, and the problem is there in all 2008 Camry cars not only in diagnosed cars. Technicians may make mistakes in running the test; however, the manufactured pieces (piston and/or ring in my case) are all faulty in all 2008 Camry. Requesting to run a test is not reasonable at all for a car type that is legitimately proven by the manufacturer or numerous customers to possess a faulty piece or pieces. I called the Toyota customer services North America during the past several days (February 24 and 26, 2018) and talked to several ranking customer services agents up to a supervisor. All of them failed to resolve my issue as I requested them to fix my car manufacturing problem at Toyota expense. All in all, I strongly urge Toyota to fix this issue timelessly before people fall into bigger and far more serious troubles of losing the car engines (and consequent safety issues) and filing numerous lawsuits against Toyota.
I had received the extended warranty coverage letter for the excessive oil consumption more than a year ago. No issues until possibly October 2017 when oil maintenance light kept coming on event after oil change after just 1000 miles (usually every 5000 miles before). Then got car checked out and mechanic found almost no oil in car. Car was driving poorly with sometimes stalling. I got an oil change and car worked fine for 2 weeks and had same problem.again, by this time, I remembered the warranty and went to Toyota dealership where the told me the warranty was not valid due to car being over 10 years old. Anyway they filled car with oil and told me to return in 1100-1300 miles for the results of the test which I will later know. I don't have much hope of getting this fixed under warranty.
My car has been very well maintained, everything on-time. Back August, jiffy lube told us that my car is consuming about 2 qt every 3K miles. I read about it and it is a known issue with Toyota, I need them to resolve my car issue because it is very expensive for me to carry with a manufacturer faults.
I have owned my Camry for several years, and I bought it from the original owner (family), who purchased it new off the lot in 2009. Since 2010 the car has started to burn more and more oil. In late 2015-2016 (after the oil consumption recall was closed) my catalytic converter failed due to the oil consumption. During the recall, I had it checked by a dealership who said that it passed. At that time I was adding at least a quart every 1000 miles. They told me that was normal. Currently I run through all of the oil, mid way through the oil change period. I'm burning through roughly 4 quarts of oil every 1500 miles. It cost me over $1000 to get the catalytic converter replaced, and at this current rate I'm going to need to get the second one replaced soon. I love my car and this is the only problem I've had with it. But the rate of oil burning is excessive and needs to be fixed.
I received a recall notice for oil consumption I believe in the summer of 2015. I didn't have any issues with oil consumption at the time. However around October 2015, I began to notice the car was burning through oil, I requested a oil consumption test---but it came back that there was no issue. At the time of the oil consumption test my car was at 190,000 miles. Now, the car is starting to burn more oil even after regular oil changes from moss bros Toyota in moreno valley. I just got my oil changed on August 4th 2017. Well two weeks (8/18/2017) after my change I noticed the oil sensor would flash every time I came to a stop. I check the oil in my car and there was barely any on the dipstick. As a result, I added more oil myself to avoid burning up the engine. I called the service advisor at moss bros who helped me two weeks prior. I explained the situation and told him I had an oil consumption test 2 years ago and was advised everything was normal. Unfortunately, he said there was nothing Toyota could do to help because of the high mileage on my Camry. He said it would cost $5,000 to replace the piston rings or $4000 to replace the engine. As a result, I filed a claim with Toyota Consumer Affairs (case#1708181590)--the girl melissa on the phone didn't want to help and told me Toyota wouldn't be able to pay for the warranty work because of high miles. Toyota knew the piston rings were faulty from the beginning. They didn't want to spend the money or hours/years trying to repair/replace engines in these cars. So they make the consumer do this stupid worthless consumption test to avoid recall repairs. They are obviously trying to avoid taking care of a problem that many of us are facing. I purchased this vehicle in October of 2007, brand new off the lot. Took it in for all of the regular maintenance appointments and know that I did everything right.
My car has been excessively burn oil. In 2014 I received a letter from Toyota. This letter advise me to have a oil consumption test. I have had 2 the dealer is telling me that there is nothing wrong, that oil burring is normal. I have to put oil in my car at least 3 times in one month. My oil light and engine light comes on to notify me that me oil is dangerously low at least two time between oil changes. The problem is getting worst and Toyota refuses to correct the problem despite the letter and them knowing this is an issue with Toyota camarys. I do not what else to
Engine oil burning off way to fast. I have to add 1 qt every 1,200 - 1,500 miles. I took my cat in to the dealership for a oil consumption test and passed. But I did notice that they use 5-20 oil. Which I believe is why it passed. Because I use 0-20 oil, just like my owners manual says. So I'm not sure.
We are very faithful about getting out car's oil changed regularly. Good thing! when we received a warranty enhancement notification that our car was covered for excessive engine oil consumption, we started watching our oil consumption closely. We were definitely going through a quart of oil every 1,000 miles. We took the car in to a local dealership for the oil consumption test in March 2016 and were told our car didn't consume enough oil to qualify for the repair. We kept an eye on the oil consumption and took it back for another test in October 2016--convinced it would qualify. The dealership claimed that the car again did not qualify. We were frustrated but had little recourse on 10/24/16 with the warranty expiring on 10/31/16. Our car is now going through a quart of oil every 400-500 miles. No kidding. We reset the trip odometer each time we add oil and are faithful about checking it once it gets in that 400-500 mile range. At our mechanic's suggestion (he only works on Toyota's but isn't at a dealership), we called Toyota headquarters earlier this year. (our mechanic has his own reasons for not being impressed with the dealership we had taken our car to for the oil consumption testing.) my husband was put on hold for over an hour and then was disconnected. We haven't tried phoning Toyota again. We have been faithful Toyota fans and owners for decades but, as a result of Toyota's poor handling of this problem, we will likely not buy another Toyota. Is this a safety concern? absolutely! it's also an business ethics concern. Will our oil consumption continue to increase as rapidly as it has in these last 7-8 months. I hope not. We're already adding a quart of oil nearly every week. Unconscionable!
My Toyota Camry has an oil consumption issue, between oil changes I am having to find someone to check and add in what oil the car needs. I am 1 70 year old single woman and need a vehicle that is reliable and this vehicle is not safe nor reliable with the oil consumption problem that has been out in the public eyes for over 10 years and Toyota doesn't want to help fix it they want me to purchase another car which at my age I cant do so.
We were in the middle of an oil consumption test and there is now a hole in the side of the motor and Toyota told us that it isn't covered and it's not their fault but they will put in a used one for about $3000. How is it my fault when they seal everything up so that I can not check the oil levels?
A D V E R T I S E M E N T S
- Bremerton, WA, USA