I took my 2007 Toyota Camry for it's 15,000 mile checkup and the mechanic said that the ignition key fell apart when he turned it in the ignition. The key used was my spare key which I keep in a drawer at home. My mileage at the time was 15,203 miles. I contacted Toyota and was told to take it to a dealer which I did and they contacted Toyota by phone and was told the key was not under warranty. I paid $386.76 for a new key. The key had to be defective in order to fall apart the way that it did. I wrote Toyota explaining all of this and requested that they reimburse me but was told "not under warranty" therefore they cannot reimburse me. I feel that this incident should be documented for future reference.

- Altaville, CA, USA

The contact owns a 2007 Toyota Camry. The contact stated when putting the key in the ignition, the key would remain stuck and he was unable to remove the key. A locksmith was contacted and was able to remove the key from the ignition. The manufacturer was contacted but would not provide any assistance. The failure mileage was 7,800.

- Honolulu, HI, USA

I do not own the 2007 Toyota Camry or the Lexus ES350, but in the course of test driving both of the vehicles, I was shocked to discover that the start/stop button defeats the older ignition key iinterlock system. In the older keyed ignition system the car must be in park to turn off the engine and remove the key from the ignition. In the 2007 models of Lexus and Camry the engine can be turned off with the vehicle in drive simply by touching the brake. Here is no ignition key to place in the steering column.. please read the following which I sent to your site this morning and was asked to file a formal complaint: 2007 Toyota Camry and Lexus ES 350 do not use an ignition key. They use a "remote" which must be in close proximity to the vehicle when the "start/stop" button is pressed. Other manufacturers (BMW, Volvo) use both a "key" in the steering column and the "start/stop" button. While this second option at first seems redundant, it is a safety feature and Toyota/Lexus products may be prone to "rolling when stopped" in the following scenario: Toyota/Lexus: Driver touches brake and hits the "start/stop" button to turn off the engine, but driver forgets to move the transmission from "drive" to "park". upon releasing the brake the vehicle will move, if not on level ground. BMW/Volvo: As above, but driver is unable to pull "key" from steering column because vehicle is not in "park". therefore, driver places transmission in "park" before exiting the car, otherwise he will not have the vehicle "key" with him on leaving the car. The infiniti M35X AWD uses a "start/stop" button, but "beeps" an alarm when the car is stopped in drive. In summary: Redundancy (key/start-stop button) and alarms serve a useful safety purpose and should be incorporated into the Toyota/Lexus products. Alternatively, the "start/stop" button should be active only when the vehicle is in park or neutral.

- St. James, NY, USA