This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Toyota Camry. The contact stated that the interior door handles failed on the vehicle at least three times. The handle would not open the door. The failure mileage was less than 50,000 and current mileage was greater than 61,000. Updated 12/30/08 the door handles were cracked. Updated 12/30/08.
2002 Toyota Camry inside door handle failure. Customer states that the inside driver and passenger door handles have failed and needed to be replaced. Customer believes this is a safety hazard. The left brake light bulb was inoperative.
I wrote on May 9, 2005 about my 2002 Toyota Camry. In June 2004 the driver's inside door handle cracked and the door could not be opened from the inside. In May 2006 the passenger inside door handle cracked. Toyota refused any support. In July 2006 the back seat passenger side door handle cracked. All three times it cracked when attempting to exit the vehicle. Exiting the vehicle becomes impossible. This is a dangerous situation. I have again contacted my dealers customer care and parts department as well as the general manager. They would not let me talk to the owner. The part manager says there have not been a lot sold at the dealership and there is nothing in the bulletins. But this is a recurring safety issue.
I am the owner of a 2002 Toyota Camry. In June of 2004, the inside driver's door handle cracked when I tried to exit the car. The handle is made of plastic. Toyota replaced the handle because the car was still under warranty. On May 5, 2006, the same thing happened to the passenger inside, plastic door handle when attempting to exit the car. This is a safety issue because the door won't open and you have to climb over the console to exit or have someone open the door for you. I'm grateful I wasn't exiting for an emergency. I have contacted Toyota. The first time you think it is a fluke but the second time makes you realize that they have a defective part which creates a safety issue. I don't want my door handle breaking when trying to get out of the car. I have owned many cars in my life time and have never broken a door handle. Toyota has refused to fix it claiming that it is not under warranty. However, they asked me such questions as whether I had my car serviced at the dealer and if I ever owned any other Toyota. These questions are not relevant to the problem.
- Pelham, AL, USA
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Piece of styrofoam used as sound deadener in passenger door came loose jamming window and preventing window from closing, when door opened the piece of foam popped door panel preventing door from closing.
Rotten egg smell since the car was purchased. Complained to Toyota dealership and the regional rep without a resolution. The rep suggestion was to just put premium gas in it. Certainly not what I expected from Toyota but I have been putting premium gas in the car and it does seems to tame the smell somewhat. In addition we have had problems with the front alignment and the car pulls to the left. Have purchased a life time alignment warranty but it still seems to go out of alignment quickly. Also have a constant wind problem with the driver side front door. Been repaired once, going into the shop again to repair. Also the original tires had to be replaced at 24,000 miles. I wouldn't consider a Toyota in future car purchases.
1. loud creaking and rattles: After many attempts at repairs, the problem finally turned out to be a manufacturing defect. They left plastic assembly guides in place, which they had to remove by removing the window again (this was a super secret service bulletin that was divulged only when the customer engineer for new england showed up). But he dealership managed to chip the paint in the process, requiring the roof to be repainted. Once the creak was gone, the interior rattles were unbearable from all the quality work completed. 2. transmission issue: I've been assured by the service manager at me dealership that it is normal the transmission take at least a mile shift out of second gear when below 30F and to a lesser degree during warm weather. The car won't shift into third or overdriven until after least 1-2 minute of driving, no matter what speed. 3. transmission issue: When lifting off the throttle from 60 to 55mph on a downhill, there's a "hitch" or bucking where the transmission abruptly catches, then releases. Almost like it down shifting, but it stops half way. This has been an annoying problem since day one. The bucking problem is annoying and problematic. It was solved by reset the computer and showed up again at 42,000 miles. They are blaming it on the adaptive micro-processor and my driving style. (warranty) 4. door rattles: Driver's side and passenger side doors rattle/tick when going over bumps. I asked the service manager that was let go about the rattle, and he explained it's normal for new Camry's to have the doors make that make noise. Constant use of silicone was advised by the dealership. 5. airbag recall 6. passenger seat replacement due to poor construction and squeaking 7. check engine light for defective charcoal canister 8. warped front brake rotors 9. pealing chrome on passenger door handle. (warranty) 10. Flaking paint on exterior door handles. *
The 2002 Toyota Camry achieved only a two star NHTSA side impact rating for the front doors (five for the rear). A Toyota representative at the 2002 international car show in san francisco said this was due to a structural design flaw which was being corrected asap for the 2003 models. The fix resulted in a three star rating. Will the correction be retrofitted on the older models or will passenger safety continue to be compromised because of this flaw?
A D V E R T I S E M E N T S
- Bartlett, TN, USA