This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Toyota Camry. The contact stated that his vehicle is experiencing the same failure as noted in recall # 99V307000 (steering:wheel and handle bar). The dealer and manufacturer stated that his vehicle is not included in the recall. While driving 20 mph, he lost complete control of the vehicle and fears that a crash may occur if he drives on the highway. The contact also stated that the two rear passenger and driver side seat belts fail to retract properly. He is unable to pull them back into their regular position or push them in anymore. The current mileage is 135,000 and failure mileage was 130,000.
On 7/7/05, the steering wheel assembly had to be replaced by owner. She received recall sscxoc6 notice, but did not recall whether she received the recall letter before or after repairs were done. Owner called Toyota to have them check recall letter to see if it was related to the work done. Toyota told owner she has had the recall work done. The vehicle iwasregularly serviced. The location of the work was the steering wheel assembly.
The consumer was involved in an accident where the vehicle was totaled because the steering column locked up. The recall letter was received after the accident for 40-4000046657.
NHTSA campaign id number: 99V307000.... regarding ssc-X06 1995-1998 Japan built Toyota Camry steering wheel set nut safety recall - I scheduled an appointment through Toyota customer service (1-800-331-4331) for repair according to the aforementioned notice. I called on 28 June'01 (Toyota service reference # 200106280784) and Toyota scheduled me for service with michaels' Toyota of bellevue, wa, 120 116th av. Ne, bellevue, wa 98004 (ph: 425-455-9500) in the next few days. But I didn't get a call back from micahel's Toyota for the service date. As a follow-up, I called Toyota again and they flagged a service call for micahel's toyoyta to schedule service within 24 hours. But till date, this has not happened. I haven't been called by them for scheduling a service. I took the case again with Toyota customer service and they have again notified michaels' Toyota to schedule the service. I feel I'm just wasting my time calling them up and thought of bringing the issue with NHTSA so as to make them aware that Toyota is not taking these recalls seriously and not giving enough importance to this issue. I'm quite concerned about my and my family's safety and the dealership doesn't take it as a priority - maybe because it's a free service. They're not getting paid for this and mybe considering this as a waste of time. Hope some mesaures will be taken in future so that manufacturers and dealers do not take people for a ride and follow NHTSA guidelines. P.S. I bought my car thru' kearny mesa Toyota, san diego and moved to bellevue, wa in may, that was the time when I got this recall notice and scheduled the service when I settled in my new apartment. Thank you for your time to read this message and taking any necessary actions that may deem fit. Thank you again - rakesh kapur (ph: 425-922-9680).no safety defect.
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- Parkridge, IL, USA