This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front suspension rattles terribly. Struts were replaced, did not solve problem. Toyota is aware of a design flaw and refuses to fix the problem. NHTSA should force a recall.
Brake pedal was going to the floor, dealer repaired front brakes. Consumer stated there is a noise in the front of the vehicle, dealer states 2 front struts need replaced, also axle boots leaked and dealer replaced. Vehicle was hard to start and then would die, dealer replaced the isc valve. Water pump leaked and was replaced.
- La Puente, CA, USA
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Experiencing noise in front end when going over bumps, sounds like struts, or suspension is going out, rough sound. Noticed many complaints of this, has there been a recall? have not taken in for svc yet.
Noise coming from front end when going over bumps, at any speed. Took the car to our independent mechanic and he determined that both front strut assemblies had failed. Vehicle had approximately 55,000 miles. Contacted Toyota customer service and they denied knowledge of any problem. Our mechanic ordered parts, 2-3 week nationwide backorder. We tried all of the Toyota dealers in the Washington, DC area. (the only place to obtain these parts.) 55,000 miles is much to early for these component to fail and the backorder would indicate that a problem is surfacing that Toyota doesn't want to admit.
Vehicle experienced problems with front end, upper strut mounts replaced twice, stabilizer and bushings replaced, and front end alignment, due to front end problems the tires were also replaced, consumer wants reimbursement.
Vehicle experienced problems with front end, upper strut mounts replaced twice, stabilizer and bushings replaced, and front end alignment, due to front end problems the tires were also replaced, consumer wants reimbursement.
Vehicle is improperly aligned, three sets of front tires have been replaced, dealer has corrected the problem and replaced the tires three times, problem still exists. Dealer cannot duplicate the problem.
The car front suspension is very low. The front (under) of the car scrapes the cement when backing from a driveway or when driving over some dips in the streets. My neighbor has the same make and model of the car and he has the same problem.
The front brakes make noise and produce a grinding sound when applied with normal pressure. The dealer stated that Toyota knows of the problem but can't fix it. My regular mechanic has had other complaints with Toyota from his customers. I can't understand why it can't be fixed. 2) on my 25,000 mile service I could not have my back tires rotated because they were cupped. I was told this is because of weak shocks on the car. My wife who weighs 100 pounds is the one who drives this car 85% of the time and with my two kids the total weight is less that 300 pounds. I noticed that the car would bottom out but did not expect to have poorly performing shocks. I am very dissatisfied with these two problems to the point that I wonder where else Toyota cut corners on quality. If this report is going to Toyota, please pass on that the chances of this consumer buying another one of their products is zero. Also, the chances of a bad referral is highly probable. At the minimum, it is better than Toyota coming up with a solution to a known problem.
While driving the vehicle pulls to the left lane. Also, while braking the vehicle pulls to left which may cause an accident. Been to dealer several, cannot determine problem. In addition, when the window is wet the occupant cannot see through the window.
When car was purchased it pulled to the left. After the dealer performed two alignments, the problem was that the belts on one of the tires were flattened, and the tires needed to be replaced. The car now rattles at all speeds and the front tires are now wearing on the inside.
A D V E R T I S E M E N T S
- Greenville, NC, USA