This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front end of the vehicle rattles as if the struts are loose. This causes a loud banging noise. Dealer has seen vehicle and replaced the struts. But, problem still exists.
Front struts were a known defect, dealer told me, they bang loudly and may fail I fear. Dealer service dept told me the struts were known to be defective and should have been replaced but the previous owner did not know this. Now they are really bad,
The car makes a groaning noise over rough road surfaces. The condition is rapidly getting worse. Toyota dealer informed me that Toyota is aware that a small number of cars have this problem and attempts to devise a remedy, but has been unsuccessful. Toyota has told me, via the service manager at the dealership, that "it is suspension noise, which is a characteristic of the car". Toyota regional customer relations manager and Toyota employed technican have both been in the car. Toyota fixed the loose roof, however there has been no offer of a solution on the deteriorating condition of the suspension. The dealer has told me that Toyota will not offer a soluiton.
- Scituate, MA, USA
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- Arlington, VA, USA