The contact owns a 2021 Toyota C-HR. The contact stated while driving 35 mph, while depressing the brake pedal the failed to stop and the vehicle and crashed into a brick mailbox. The contact stated no warning light was illuminated. No air bags deployed, and the front driver side seat belt failed to retract. The contact sustained injuries on his neck and back and sought medical attention at a nearby hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed impound lot. The contact was informed by the impound lot, that the cause of the brake failure was due to the bolt being loose on the A-frame. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger air bag wire harness and the Anti-lock braking systems (ABS) to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

- Locust Fork, AL, USA

The incident happened on the 9th of April 2021 at 06:45am on our company's car park, third level. As I was parking the Toyota chr, I'm fully aware that I'm just lightly stepping on the gas like what I'm doing when I'm parking the car everytime I go to work when the car suddenly revved up. It happen so fast and within a short distance I crashed on the wall. I tried to back up and it revved up backward again and hit the rear of another car. I tried to move forward by stepping lightly on the gas and it accelerates so fast forward again until I hit the wall and somebody ran over and help me out of the car. Everything happen quickly that's why I was in shock. I know very well something wrong with the car, because I park the same way everytime I go to work and nothing happen. My car was totaled and so was the car that was hit when it backed up.

- Hollywood, FL, USA