This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power train failed on my 3 year old car. It could've been catastrophic if it failed on the road. The CVT transmission is a mess. It's also caused undue financial burden on every CHR owner since the power train had continued to fail uncontrollably. This car was traded in since the transmission had failed. There should be a recall on every CVT that was manufactured in 2018. Every owner and previous owner should be compensated for the loss. After market and rebuilt power trains weren't available since the car was 3 years old. Almost $10k to replace this transmission. This car was taken to a Toyota dealer who assured me that is was "cupped tires". I'm confident that they knew what the problem was. By the time the power train failure was detected, the car was out of warranty. Thanks
The Transmission of the car is failing at 75000. If the transmission failed while driving it would have caused me to wreck the car. The dealership notified me it was unsafe to drive with the failing transmission. I had driven on with this issues for 35000 miles.
My car started making a whining noise from the engine. I took it into my Toyota dealer, and was told there was an internal bearing failure in the transmission. The transmission would have to be replaced. This is not right for a car only 4 1/2 years old. I contacted Toyota Brand Engagement Center Headquarters. They were of little help. I have researched other cases on the Toyota forum with exact same problems in the transmission. How can this not be a recall?
There is usually a consistently loud humming, as if the vehicle is trying to switch gears, but its not happening. Transmission not changing might eventually lead to vehicle suddenly stopping, which might cause a pile up on a highway over time. Also at a complete stop, the engine revs
- Queens, NY, USA
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This specific vehicle has a major issue with the transmission system that has not been addressed and ignored by dealer/seller. No warning lamps appeared notifying driver of issue.
Transmission issues: Car makes noises. This was a concern because the car could just stop in the middle of the road. An independent mechanic and the dealer confirmed that it is the transmission. Although the car is only four years old, the transmission is out of warranty due to have exceeded 60,000 miles. I heard that other chrs had the same issue as well.
The cvt transmission is bad. This appears to be a wide issue with a lot of C-hr owners and Toyota is refusing to take ownership to recall the vehicle. There is a large humming as you accelerate that increases over time.
Epb malfunction light warning comes on while driving. Has come on a total of 15 times since purchasing in 9/19. Dealership has not been able to determine issue. Front camera has gone out 7 times while driving since purchase, dealer states it's from the heat. Front bumper molding is loose due to warped clips used by Toyota per the dealer
Front camera has gone out several times since purchasing August 2019. I've been told by the dealership it is "sensitive" to the heat. The ebs has failed twice since March 2020.. both issues happened while in motion. The front bumper molding continues to separate due to cheap clips holding it to the frame per the tech at Toyota avondale, AZ.
I stopped at a friends house. When I left, the car would not start. Dashboard mentioned my brakes, malfunction. I had the car towed to the dealership. I had brought the car in a few weeks earlier because my odometer started changing from trip a to total mileage every time I restarted the car. It didn't do that before. Also the clock randomly looks more like an error code than the time, it corrects itself after 10 min. Or so. I was told by the dealership that the odometer just changes back ( I told them it never did that before) and the clock was because of heat or cold. Its led, that it just happens. After having the car towed to dealership, they replaced the battery ( only 18000 miles on the car) I also told them my fob was showing randomly low battery, so while I was at the dealership I asked them to check it. He said while checking the fob, sometimes it was showing a full charge then would show low battery. After the care battery work was done, the next morning when I started the car, the odometer stayed on trip a.......hmmmmm. I am afraid that I am going to be stuck with some type of electrical problem that I am going to have to pay for. Something is not right with the car. The service personnel need to listen to what I am saying. I am very mechanically minded and this just does not make sense.
Came out of work 7/24/18 and my back window on hatch had exploded. Both sides are blown out and the entire window was crystalized. There are no impact points showing anything hit the window. The glass blew out, not into the car. Drove it to dealership collision center in okc. They have the car and have given me a loaner. Their feeling is this is a manufacture defect, but someone from local Toyota has looked at it and said no. It is being escalated to decide if Toyota is liable and should pay for this repair. With this being a new model, I'm concerned this will be happening to others.
I just purchased the new 2018 chr. Driving home and car engine had a burning odor with exhaust fumes, and the engine shimmied. I pulled over as I thought the tire was flat. I went home and got my son. He checked the engine and it was over heated. I had only driven the new car 60 miles in 2 weeks. We drove to Toyota and all I could smell was a carbon monoxide odor in the car with exhaust fumes. I felt like I was going to pass out. The car is with Toyota for the weekend. I am filing this report, in case other car owners of chr have the same problem. A recall should be issued as this car has only been driven a total of 85 miles. It should not have exhaust fume, burning odor smells going into the cabin which almost caused me to pass out. It could have caused an accident.
The vehicle will not start. The following error messages appear simultaneously when trying to start the vehicle "brake override malfunction. Visit your dealer", drive-start control malfunction.visit your dealer", "engine oil pressure low", "engine coolant temperature high. Stop in a safe place. See owner's manual". the vehicle has less than 5100 miles. The vehicle was parked for more than 2 hours (after a 35 miles drive) in my driveway in southern California. Temperatures were in the high 40's/low 50's.
Driver door lock does not consistantly unlock when closing the trunk or using the wireless remote. Left store pushed unlock and all locks unlocked except for drivers door has happened 12 times since May 31 2017 Toyota diagnosed but cant find the issue due to intermittent times have 7 people that can verify this has happened. Car was stationary and on parking areas and driveways
A D V E R T I S E M E N T S
- Sarasota, FL, USA