TT: NOTE: This document only applies to certain audio packages for the following vehicles.
2019 C-HR (Audio Plus & Premium Only)
2020 Prius (Audio Only)
2020 Prius Prime (Audio Plus Only)
Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi Pre-Paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition.
Verizon is not able to transfer the Pre-Paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account.
To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the
procedure below.
NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi Trial.
