This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
On the morning of Sept. 28, 2022, after my wife arrived home from work the previous night, and as I walked past her car, I heard the fuel pump running. The engine was not running, all switches were off and the doors were locked. I retrieved the key fob for the car, unlocked the doors, and entered the car. Upon pushing the start button, the fuel pump shut off, then the engine started. I let it run for one minute then shut the engine off. At this time the fuel pump shut off as well. To my knowledge the fuel pump has not continued to run, after the engine was shut off, since then. There have been 2 NHTSA Campaigns recalling the fuel pumps on these vehicles, # 20V01200 and # 20V68200. When I contacted the dealership where she purchased the Avalon in January 2022 the service adviser stated the fuel pump in her car was replaced Nov. 13, 2020. There may still be a problem with the Denso fuel pumps in these vehicles. If the fuel pump continues to run like this one did, and the fuel level in the tank is not high enough to properly cool the pump, it could possibly overheat and cause a fire. I would suspect this has occurred in more than just this 1 vehicle. To err on the side of safety I believe there should be another recall to replace the fuel pump. If not that, then a recall should be initiated to check the vehicle software for a programming malfunction that would cause the fuel pump to continue to run with the engine shut off.
My vehicle is equipped with a low pressure fuel pump which may stop operating if this was to happen the vehicle will stall and not be able to restart and if it happens while driving on the interstate which I drive 45 mins one way to work daily then the car will lock up and I wont be able to move it and could cause accidents to where the vehicle could explode and Toyota has no idea how to fix it and its been sitting since Oct 2020. I have contacted their corporate office and the dealership in which neither are willing to work with me in regards to payments being exempt till they know how to fix my car. They said its either I wait it out till they know or trade it in for an equal trade. My issue here is the car has lost equity in it so the new loan would probably be upside down on the ltv which is costing me, they pull my credit which would make it go down, dont get me wrong its loan worthy but why should I have to go thru all this red tape when they are the ones who caused the issue by selling a lemon to customers. Why do I have to continue to make payments on a car that I have only owned since May 2020 and has been sitting since Oct that I can only look at...I mean how long does one have to payout without getting anything in return" this cannot be legal for them to continue to charge people for products they cant use??" I love this Avalon and it is top of the line with the extras so I am completely happy with it but Toyota is not being fair. They have given me the rental car so I dont loose my job but that is something they should do for god sakes. And that doesnt have anything to do at all with the payments I have to pay on a car I can only look at for the last 4 months...please help me thank you in advance.
After seeing a news report about a fuel pump recall in Toyota Avalons, I checked my VIN on the NHTSA website and, indeed, my vehicle is included in the recall. I immediately contacted my salesperson at the Toyota dealership and asked him to check on the recall resolution. He responded that there was no remedy available yet. Since the recall occurred in January 2020, it is unacceptable that there is no remedy yet. I have never received any documentation or correspondence from Toyota regarding this recall. I am a senior citizen with impaired health who lives alone. It is critical that I have a safe vehicle to drive to my frequent medical appointments. That is why I purchased this vehicle in the first place. I do have to drive on highways in order to get to these appointments and this recall makes me very anxious!
The contact owns a 2019 Toyota Avalon. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated while turning into her neighbors driveway, when the vehicle began to stall and then accelerated forward. The contact lost control of the vehicle and crashed into the neighbors metal fence. The contact stated an unknown red sign warning light was illuminated. The air bags failed to deploy. A police report was not filed. The contact did not sustain any injuries or seek medical attention. The vehicle was towed to repair facility and had cosmetic repairs. The vehicle was repaired. The manufacturer had been informed of failure. The failure mileage was approximately 6,240.
- Baltimore, MD, USA
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I have not heart about my recall which is ongoing and is dangerous, I want it repaired as soon as possible as it concerning, as per Toyota, a malfunctioned fuel pump, please help
The fuel pump failed, my 2019 Toyota Avalon stalled in traffic putting everyone in harms way. And there was no way to get to safety, many were at risk, why? the car was in motion and stopped! it was a turn affecting drivers behind me, in front of me, involving traffic on two streets of an intersection.
While driving on the road the vehicle will stall as if it's not getting any fuel. When the vehicle is parked and turned off I can hear the fuel pump running.
Nothing has happened yet, but I have a new car, 4800 miles on it, 3/17/20 I rec'd a recall notice because its fuel injection system, Toyota says, may suddenly stop working while I am driving and I won't be able to restart the car assuming I haven't been killed. I do not want a car with this problem and Toyota says they have no fix currently! I have written to their chief legal counsel for a replacement of my faulty auto with a new vehicle (not the same model with the problem) of a model of comparable value. I don't think I should risk my life while Toyota looks for a fix for a life-threatening flaw. Registered letter sent to Toyota chief legal counsel 3/31/20. I have no safe vehicle to drive, but I do not want to drive a Camry or corolla loaner when I am covered by a warranty for the 2019 Avalon I paid cash for in full!
When I pump 91 gasoline at quick trip it want take but 4 dollars and click off! then when I take the pump out it spits all the gas out that was put in! then I proceed to cum N go it fills correctly! it was the 3rd time I was on highway seen a quick trip and gas would not take! last try was quick trip pump 7 about 6:20 muskogee Oklahoma Thursday 3/5/2020! just wondering if it was car or gas stations problem!
My car mostly parked in the garage. Lately, it's getting worse and noticing engine running rough, stall at speed about 20 mph and humming from under rear of the car hours after it's shut off.
Every time car is filled up, there is a strong odor of gasoline as it sits in my garage. After driving it a bit, the odor goes away until I fill it again. I don't top it off, yet this happens every single time.
This has happened since I bought the car new. After filling the vehicle, a very strong gas odor emits from that gas tank near the gas cap. After parking in the garage overnight, the entire garage has a very strong odor and it even leaks into the house. Dealership has inspected and says nothing is wrong, but it is dangerous as there has to be a leak or seal issue.
A D V E R T I S E M E N T S
- Lakewood Ranch, FL, USA