This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Toyota Avalon. The contact received notification of NHTSA campaign number: 20V024000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 40 mph when another cut in front of them and in order to avoid hitting the other vehicle the contact veered to the left, the contact ended up crashing into a side barrier on the side of the road. The air bags did not deploy. A police report was filed. The contact received injuries to his left arm, leg and chest/torso area medical attention was needed. The vehicle was towed. The contact contacted the unknown dealership who diagnosed that the left side of the vehicle, steering, and braking needed to be repaired. The vehicle had received repairs to the body, steering, and brakes of the vehicle. The contact stated that the vehicle was still difficult to steer and there was a rumbling coming from underneath the vehicle whenever driving or braking the vehicle. The manufacturer was made aware of the issues, however, there was no resolve provided. The approximate failure mileage was 10,000. VIN tool confirms remedy not yet available.
Takata recall. The contact owns a 2018 Toyota Avalon. The contact became aware that the vehicle was subjected to NHTSA campaign number: 20V024000 (air bags) after a VIN search was performed online. The contact spoke with NHTSA hotline and was informed that the part for the recall repair was not yet available. A dealer was not contacted. The manufacturer was not contacted nor made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Avalon. The contact stated that while waiting at a traffic light, a vehicle traveling at high speeds crashed into the vehicles front passenger side. None of the frontal air bags deployed. The police was present and a report was issued. The passenger was taken to the hospital by ambulance, treated and released the following day. The vehicle was driven to the dealer jim norton Toyota of okc, 8401 northwest expressway, Oklahoma city, ok 73162, they could not determined why the air bags did not deploy. A third party company sent by the manufacturer came to evaluate the vehicle and they were not able to determine why the air bags did not deploy and the claim was declined. The manufacturer was notified of the failure. The approximate failure mileage was 9,300.
A D V E R T I S E M E N T S
- Highland, MI, USA