The contact owns a 2018 Toyota Avalon. The contact received notification of NHTSA campaign number: 20V024000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 40 mph when another cut in front of them and in order to avoid hitting the other vehicle the contact veered to the left, the contact ended up crashing into a side barrier on the side of the road. The air bags did not deploy. A police report was filed. The contact received injuries to his left arm, leg and chest/torso area medical attention was needed. The vehicle was towed. The contact contacted the unknown dealership who diagnosed that the left side of the vehicle, steering, and braking needed to be repaired. The vehicle had received repairs to the body, steering, and brakes of the vehicle. The contact stated that the vehicle was still difficult to steer and there was a rumbling coming from underneath the vehicle whenever driving or braking the vehicle. The manufacturer was made aware of the issues, however, there was no resolve provided. The approximate failure mileage was 10,000. VIN tool confirms remedy not yet available.

- Lowell, MA, USA

Toyota in their ads show the Avalon to stop by itself in front of obstacles and people. My test shows this not to be the case with my car. Toyota advised to have the car checked and this was done. The local Toyota dealer pronounced the car up to factory standards.. please watch this youtube video : https://youtu.be/xetnknyb17W

- Indio, CA, USA