I recently took my car in for maintenance and I was offered a complimentary car wash. 1 week after the wash, I noticed there were cloth fibers stuck between the rear side body panels. When i pulled them out, there was evidence of rust and corrosion right underneath. I suspected the cloth fibers were from the dealership's car wash so i contacted them. They confirmed the fibers are from their machine but claimed the rust is caused by a pre-existing problem (there is a small gap between the side body that was noted in the pre-inspections), when asked if the rust was noted during pre-inspections as well, they refused to answer my question. There was no evidence of rust or corrosion on the car before this incident and there are other fibers stuck in the side body panels as well which i haven't taken out yet. I have previously taken my car through car washes but this incident has never happened before. Toyota's service center refuses to look into the matter further.

- Woodstock, NY, USA

Water is filling up in my trunk not sure how it is getting in. Have noticed a lil water stains along back top of lining. I started smelling a stail water smell when I found a puddle of water under my spare tire. Im extremely worried with winter coming again. Not to mention there is a battery locate in truck as well. So I feel completely unsafe. I have recently had noticed hybrid battery going from high to low then all of sudden died. Had to purchase a new battery. Please is this normal?someone help before it rains again and something terrible happens

- Sacramento , CA, USA

The moonroof area has rattling noise at speeds exceeding 60 mph. A similar rattling noise is also noted from the driver side A pillar of the car at all driving speeds.

- Shreveport, LA, USA

The main issue with this vehicle I noticed on March 10 2017and scheduled an apointment on March 15 2017. Is the headliner has separated and falling down behind my moonroof or sunroof opening leaving a gap. Push it back up and it pops back loose. It looks like the two dual lock fasteners have failed on both sides. They look more like stick on pads trying to hold up something that is too heavy. Per the maintenance technician the bullentin pertaining to this repair calls for replacement of dual lock fasteners and the additional of a magnet affixed to the headliner. Repair procedure requires 3 hours for prep, operation steps and curing of epoxy for $300 fix. With 18,235 miles on my car it shouldn't be coming apart now. If you knew this was a problem why didn't you informed the customers before investing because I would of left it on the lot. Why should I have to spend money for a workaround that doesn't work. Something needs to be done about this problem beside you can't fix it or haven't found the right workaround.

- Barstow, CA, USA

While parking my car, the motor suddenly accelerated without the accelerator pedal having been depressed. The car surged forward and even after the brake was applied the engine continued to accelerate for several seconds.

- Issaquah, WA, USA

The contact owns a 2013 Toyota Avalon. The contact stated that while driving at various speeds, the mirrors caused a glare onto the dashboard impairing the contact's vision. As a result, the contact was unable to view the road. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Stuart, FL, USA

I had went to my local dealership plaza Toyota in brooklyn NY to have them take a look at the rear headliner that had been coming down. I was told that my appointment was too late in the evening so I had to set an earlier appoint which would be the following Monday after the holiday. I dropped my car off at about 9am on July 8th and picked it up about 6:30pm that day only to have been told that they rotated the tires...which was laughable because I was never called and told that the problem with my rear headliner could not be fixed that day. I was told by my service adviser that they needed approval from the district manager because the repairs were quite costly and it takes up to 30 days in most instances to get approval. I immediately filed a complaint with Toyota headquarters and nyc BBB. The dealership called me back in a few days and assured me that the problem would be fixed when I came back in the country from vacation. I contacted the dealership in mid August only to have been told that the repairs were denied because the pictures show that the headliner was tampered with and voided the warranty. I again filed another complaint with Toyota headquarters and nyc BBB only this time I was given the opportunity to go to arbitration with national center for dispute settlement. I also have correspondence from the dealership via voicemail and the response they gave BBB that I voided the warranty. The funny thing about this is when the dealership received notification that I had requested an arbitration they immediately started to call my phone every day for 2 consecutive weeks because they know they were wrong to deny my claim and fix the car for free. Now they are facing the fact they may have to give me a full refund for the vehicle or a comparable car.....idiots.

- Brooklyn, NY, USA

The headliner is falling in my car. I have waited a month to get the problem fixed yet it has not been fixed. The back of my chair is also falling.

- Barstow, CA, USA

Headliner is falling down in back by rear window. Problem was reported to Toyota. I am told Toyota is working on a fix for it but it will be a while before a resolution is found. As a good will gesture Toyota tacked up the headliner in the middle where it was falling down. A few days later the headliner began to fall down on both sides where it was tacked up by the rear window. I was then told, they were afraid that would happen. Toyota has no resolution and will not replace the headliner or vehicle. I am told by Toyota that this is a common problem. However, as they cannot repair the vehicles that have this problem it sounds like they are still selling vehicles with this defect to unsuspecting customers. Although you can still see out the rear window, who knows for how much longer before it just gives way. As Toyota will not/or can not repair this issue, and will not replace the headliner or the vehicle they really aren't honoring the warranty either. In an effort to try to resolve this issue, I could not get past the claim representative at headquarters nor the factory rep. Evidently, management will not speak with customers and no one will respond by E-mail.

- Newington, CT, USA

Serious problem: 2013 Toyota Avalon dashboard trim causes a dangerous reflection of sunlight directly into driver's eyes. During mid-day sun, blinding beams of sunlight bounce off several areas of the mirrored-chrome-colored plastic trim that surrounds the dashboard and wraps around the instrument cluster. Sunlight is reflected off chrome trim beneath the tachometer and speedometer. Blinding sunlight also reflects off trim on both sides of the steering wheel, and other points across the trim. Depending on time of day and direction of car, sunlight bounces off different places on the trim. Because the trim is beveled, instead of a vertical surface, it focuses the sunlight directly back into the driver''s eyes. Drivers need to regularly glance down at the instrument cluster and reflected sunlight from that area and other sections on the dash is dangerously distracting. Accidents could occur as a result of drivers being momentarily blinded by their dashboard trim. Toyota needs to replace the mirrored surface of the trim, as well as other chrome trim on the steering wheel and around the air conditioning vents, with a dark-colored trim or matte, non-reflective surface. Despite similar complaints posted at the NHTSA and my direct contact with Toyota motors usa, the company refused to offer a solution and/or temporary work-around for retro-fitting the trim with a non-reflective surface. The company told me it does not acknowledge there is a problem with sunlight reflecting into driver's' eyes from the trim. Thus, no problem means no need for a solution. This needs to be investigated by the NHTSA. Because the problem occurs in 2013 models of Toyota Avalon currently being sold in dealerships, the buying public needs to know about it. Further, Toyota needs to be prompted to take corrective action to prevent unnecessary injuries or fatalities in the future.

- Sugar Land, TX, USA

The contact owns a 2013 Toyota Avalon. The contact stated that the sun reflection from the chrome on the dashboard and arm rest distorted his vision while driving. The vehicle was taken to an authorized dealer. The vehicle was not repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 15. Updated 07/16/13

- Port Richey , FL, USA

2013 Avalon touring on April 2013 experience with this car hasn't been very good considering that it is a new car. There was an issue with the leather on the back seat buckling and a stain that was on the headliner in the driver's side rear area because of a water leak from the roof. It was taken to clint's auto trim to correct the leather. He felt it was a water stain that was the result of water leaking from an area on the roof that wasn't sealed correctly. Based on what we heard from clint's auto trim, we tested the car by placing water on the car over the area where the stain was present. It revealed a new water stain on the headliner. We immediately took it to service about our finding. The car was taken to stephen's auto glass to fix the leak. The stain on the headliner was cleaned. However, the stain can still be seen. We requested that the headliner be replaced because of the stain. However, my wife is having issues with her eyes burning and nose running while in the car due to the smell of mildew. We turned our car in for service yesterday to get the headliner replaced. Now, they tell us that the headliner is too short to install. So another one will have to be ordered. So our car will have stay until Tuesday. I am highly upset that a brand new car has so many issues. First, it was the leather, then a water leak, and the headliner is too short from the factory. Problems just continue to stack on top of one another. The Toyota experience hardly lives up what is stated on your website that it is supposed to bring a smile to someone's face as akio toyoda said it.

- Columbus, GA, USA