This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
One week (7/11/13) after purchasing a brand new Avalon, noticed a sag in the headliner towards the rear windshield. After looking closer, the headliner is drooping towards the rear windshield as well as a noticeable gap near the moon roof. Took back to dealer and they ordered a new part. About 8/27/13, took back to dealer because the seat panel on the driver side seat was falling off. 9/13/13, dealer installed a new headliner. Picking up on 9/18/13 after a new headliner was installed, the gap remains at the moon roof area and one of the back panels was not in place. The dealer was still waiting for seat back panel part and was not able to replace the seat back panel. 9/18/13 - left it at the dealer since headliner issue is still not resolved and the seat back panel is still not fixed. I'm afraid the car will never be like new and I'm afraid even another new headliner will still have issues. I believe it's a serious design flaw. After purchasing it new on 7/3/13, drooping headliner and seat back panel falling off, is not presentable and appropriate to drive since I use my car for business. I haven't been able to enjoy my new car and now I'm driving a corolla as my loaner car.
Very upset Toyota customer, purchased showroom 2013 Toyota Avalon with headliner in the rear drooped down. This is brand new...I was told that probably some kids have pulled the headliner down while in showroom. Waiting for resolution I decided to read on common problems and lone behold! Toyota, you had better get this fixed immediately before there is an accident due to headliner obstructing the drivers view. How fast this is resolved is going to determine how I speak about Toyota and future purchases! get after it! next up, seat back covers also was blamed on kids in showroom pulling them down. I looked at the design and see how sorry the engineering is. Toyota, need fix as soon as possible.. a good one! I will report this to the news if not rectified.
2013 Avalon touring on April 2013 experience with this car hasn't been very good considering that it is a new car. There was an issue with the leather on the back seat buckling and a stain that was on the headliner in the driver's side rear area because of a water leak from the roof. It was taken to clint's auto trim to correct the leather. He felt it was a water stain that was the result of water leaking from an area on the roof that wasn't sealed correctly. Based on what we heard from clint's auto trim, we tested the car by placing water on the car over the area where the stain was present. It revealed a new water stain on the headliner. We immediately took it to service about our finding. The car was taken to stephen's auto glass to fix the leak. The stain on the headliner was cleaned. However, the stain can still be seen. We requested that the headliner be replaced because of the stain. However, my wife is having issues with her eyes burning and nose running while in the car due to the smell of mildew. We turned our car in for service yesterday to get the headliner replaced. Now, they tell us that the headliner is too short to install. So another one will have to be ordered. So our car will have stay until Tuesday. I am highly upset that a brand new car has so many issues. First, it was the leather, then a water leak, and the headliner is too short from the factory. Problems just continue to stack on top of one another. The Toyota experience hardly lives up what is stated on your website that it is supposed to bring a smile to someone's face as akio toyoda said it.
A D V E R T I S E M E N T S
- Chesterfield, VA, USA