This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2011 Toyota Avalon. Consumer writes in regards to defective key fob and door locks. The consumer stated the door locks failed intermittently. The key fob at times would only unlock the driver's door. All other doors had to be unlocked manually. More recently, the key fob does not work at all as well as the lock switches. The dealer advised the vehicle needed a new ECM.
The contact owns a 2011 Toyota Avalon. The contact stated that the key fob failed to lock and unlock the front and rear passenger side doors and the rear driver door. The dealer (glockner Toyota, 2867 us-23, portsmouth, oh, 740-351-2980) diagnosed that the door lock actuators needed to be replaced. The dealer also stated that there was no recall to provide coverage for the repair. The manufacturer was notified of the failure and advised the contact to take the vehicle to a dealer for repairs. The vehicle was not repaired. Failure mileage were not available.
On 3/25/15 the front passenger door locked and could not be unlocked with fob or switch on drivers door. After about 5-10 minutes it unlocked. Since then they same thing has happened to both rear doors at same time. When hitting the unlock button on fob the door beeps several times, but does not unlock. I gave up trying to unlock it and went to my next destination. After coming out, the rear door unlocked normally. I never know now when the doors will unlock, and am afraid I will get totally locked in or out at some point. I have an appt. On Thursday at Toyota to have it checked out. Hopefully they can find the cause. I have read online that it could be a fuse, bad relay or wiring issue. We shall see what they say.
The passenger and rear door locks do not open with the remote key nor with the door-lock switch on the driver's door. The passengers could not enter the car. Their door had to be unlocked manually from inside the vehicle. This is a serious personal safety issue if you have an emergency and need quick entry for any reason...storm, fire, explosion, personal attack. The Toyota dealer could not find a cause.
- Lewisville, TX, USA
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- Columbus, OH, USA