This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2010 Toyota Avalon. While driving 75 mph, a large deer collided head on into the front of the vehicle. The air bags failed to deploy. The contact stated that the impact knocked the engine block out of place and pushed it backwards into the windshield area. The contact suffered injuries to the back, a concussion, whiplash, right knee, left arm and wrist. The passenger also experienced injuries to the back, right shoulder, whiplash, and a concussion. Both occupants received medical attention and currently still undergoing medical exams for the injuries. The vehicle was towed to an impound lot and deemed destroyed. The insurance adjuster mentioned that the air bags should have deployed. Louisburge sherriff's department was present, but a police report was not filed. The manufacturer was notified of the failure. The dealer was not contacted. The cause of the failure was not diagnosed. The approximate failure mileage was 130,000.
Injury:broke sternum; accident at 60mph cost to my vehicle was $14,000, went to hospital, for diagnosis. Went to deland, fla. Hospital. My air bags never deployed. I feel I have an unsafe car!! I am a doctor in fl. I would like someone to contact me at:[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Deland, FL, USA
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- Parsons, KS, USA