This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Toyota Avalon. While driving, both the driver and passenger side headlights suddenly shut off. Upon inspection, the contact discovered that both light bulbs had shattered inside the head lamp housing. The vehicle was taken to the dealer where it was diagnosed that the failure was due to a defective head lamp housing. The bulbs were replaced and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 54,000. Updated 06/13/17 consumer stated further discussion with the dealer ( andrew Toyota) confirms that Toyota has changed the headlight housing design that accomodates a different high beam bulb that will not shatter. Dealer refuses to replace the housing. Updated 9/27/18
- Milwaulkee, WI, USA
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- Milwaulkee, WI, USA