This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Toyota 4runner (na). The contact stated that the active head rest safety system did not activate when the vehicle was rear ended. The dealer stated that there was never a head rest safety system installed in the vehicle. The contact stated that according to the manufacturer's documentation, all 2008 Toyota should have the feature installed. The driver sustained neck and back injuries and the front seat passenger sustained injuries to the arm, neck, and back. As of November 19, 2007, the manufacturer had not returned any phone calls. A police report was filed. The speed was unknown. The failure mileage was 2,100 and current mileage was 2,750.
- Chapin, SC, USA
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- Chapin, SC, USA