Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Was driving on New Jersey turnpike, at around exit 7 tried to avoid a car all of a sudden the car totally was uncontrollable, the brakes would not stop slow it down, ended up crashing against the jersey wall, backed up by itself and turned to face the traffic in the middle lane w/ the utmost effort finally stopped. My husband and I were injured and transported to hospital, when I complained to my insurance co. That what we experienced was beyond normal they suggested we should complain to Toyota, we contacted Toyota and complained asked them to investigate this occurrence and were assured that they will check the wrecked car. State farm insurance received my permission to release the car, and documented the date of communication and the person at Toyota in charge of this investigation but Toyota is playing games or would not return our calls. This has happened before all the news reports about carpets and recalls. The irony is we went ahead and bought a 2009 Toyota Avalon that is how much we trusted this company. We both are still suffering from the injuries of this crash of the car that seemed to be ( possessed ) as I told my insurance adjustor. We do not know which way to go to prove our case and at this stage I am retracting my consent for Toyota to inspect my car. I hope to hear from you [xxx].

- Silver Spring, MD, USA