This is a very expensive car. We bought brand new and then started to notice cracks in the front part of the passangers side dash. This is my wife's car and she only drive about 7 miles a day. I see on here that this is a common problem. Very disapointed that from what i read the dealers want nothing to do with the poor quality of the factory installed parts. I will try visiting the local Toyota dealer for some resolve. If i recieve none I will try to start a nation wide class action law suit to have this escalated into a recall.

I am sorry to hear that others have had problems with the dash on their Toyota Avalon. I only have 40,000 miles on mine and it has new cracks in the dash and surround every day. The car has been garage kept since I bought it new and rarely sits out in the sun. This will certainly affect my trade-in value and is bothersome to me for such a nice, expensive car. Obviously, this is a defect and Toyota should cover the expenses of repairing in or risk losing many loyal customers. The fix will not cost them that much money, however losing satisfied customers over time will.

Update from Sep 10, 2013: They say that they have no documented cases. Please encourage all to contact Toyota and make an official complaint.

From Toyota.

While we understand your disappointment but we are unable to weigh the legitimacy of the information found during your online research, as the details of the individual concerns are not known to us. For that reason we encourage customers to contact our offices, like you have, so that any trends can be identified.

I ordered this car new. It has had a carpet dash cover for the past four years, but that has not prevented the relatively sudden formation of a total of five major cracks on the top and front passenger side of the dash in the three months since the first one appeared. They are long, ugly, and very much in one's face. This has been a great, relatively trouble-free car until now and I pride myself in keeping it clean and well maintained. This experience has soured the ownership experience for me and I literally feel angry and cheated all over again every time I climb into the car.

The local Toyota dealer claims to have no knowledge of this dash deterioration problem in other Avalons or Camrys,but the internet is full of complaints about this issue and I know Toyota must be fully aware of the uproar about their defective dashboard materials. The dealer refused to get involved with their corporate headquarters on my behalf. I am left with an otherwise clean, beautiful car with a hideous looking dashboard

and a sharply reduced market value.

I have owned four new Toyotas over the years and I had planned to sell this one to my son and get another new Avalon or possibly a Toyota Venza in 2014. In light of Toyota's unwillingness to stand behind their rather pricey Avalon, I now strongly doubt that another Toyota will happen. I don't like being gypped and I vote with my wallet. Buy one of these cars at your peril.

At approximately 40,000 miles my wife discovered that the dash had some hairline cracks had started to form.Since ten the cracks have gotten larger and more numerous and have appeared on all areas of the dash. I am sure that this has resulted from using inferior material. I have purchased many Toyota's over the years such as the Tercel, Corolla and Sienna just to name a few and never run into this problem before. This will severely impact my buying decisions in the future if this issue cannot be resolved equitably.

MY DASH IS MADE CHEAP IN MY AVALON BLACK TALKED TO INTERIOR UPHOLSTERY MAN HE SAID TOYOTA MADE THE MATERIAL THIN AND SOFT AND HEAT CRACKED IT MY CAR HAS ALWAYS BEEN GARAGED KEPT ALWAYS HAD TOYOTA HEAT SHIELD OVER DASH CRACKED ABOVE PASSENGER GLOVE BOX AND ABOVE DRIVERS SIDE STEERING WHEEL I really love my avalon, but this is a great disappointment to me what happened toyota these many complaints-recall this item please!!!!!!

Update from Jul 8, 2012: my dash in my avalon is cracked in 2 places drivers side and passenger side it is a black dash(at 40,000 miles it started)even though garage kept and insulated windshield dash cover bought from toyota this is a great disappointment in toyota-dash made cheap and thin material otherwise I love my avalon. I do not know what to do-it is embarrassing any recommendations?

I purchased my 2006 Toyota Avalon in July 2009 at 24,000 miles. Very good condition. In March of 2010 I notice a small crack/slashed on the dashboard. I did take much of it until the crack gets longer, now the whole passenger side is all cracked up including the lower frame. This car is exposed to minimal sun and rain. I purchased a dashboard cover which doesn't seems to help. I took the care to the dealer and the manager stated his superior stated the car is out of warrenty and 26,000 miles over warrenty. The car is now 62,000 miles. I don't think a fairly new car interior should be destroy so quickly. I believe it's a manufacturing problem. Please help me. Not sure who to turn to/responsible.

Thx