This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle had a sudden loss of power, began running rough, followed by engine check" light coming on. Dealer determined there was a bad fuel injector and said Toyota recommended replacing all six injectors to repair. I asked if these were defective injectors and was told no. Called Toyota customer service and was told same thing. If there is no defect, why would I replace all six injectors? this would cost me nearly 5 times as much. Either there is a known defect requiring replacement of all injectors or this is a ruse to get unsuspecting customers to pay more for service. The customer does not have sufficient information to make a decision on the appropriate repair. I was not told at the time of purchase that this car may contain defective parts. If Toyota knows of a manufacturing defect with these injectors they should replace them when a failure occurs, not the customer.
A D V E R T I S E M E N T S
- Lexington, KY, USA