I have a 98 toyota avalon which had water leaking inside the door and on the floorboard behind the passenger seat. I took it to Russell Toyota in Baltimore and paid to have the drains in the sunroof unclogged in accordance with their recommendation. The work was guaranteed for a year.

Water on the floorboard continued to occur and a month later I took the car back to the dealer and again asked to have the leak fixed. This time I was told that they cleared the drains but if the problem continued they would have to remove the sunroof to fix the problem and that would cost $450.00

Since the last trip to the dealer, water on the floorboard has increased significantly. I think that the dealer made the problem worse in order to try and charge me $450 to fix the leak after I had already paid to have the problem fixed earlier.

When it rains hard the driver side passenger door fills up with water. You don't know that it's there until you pull off and then come to a stop and then there is this slushing sound and wonder where it is comming from. It is in the door and actually both passenger doors have had water in them. Took it to the shop and they claimed that the drain plugs were clogged. They unclogged the drain and the door was fine until it happened again about six months later. Took it back to the shop they unclogged the drain plug again. It has happen now about four times. The last time I took it in I refused to pay to have it fixed. They unclogged the drain and then told me they had no idea why it was clogging up. It is not like anyone is in the door putting things in it to clog it up. Something needs to be fixed.