The contact owns a 1997 Toyota Avalon. While driving 40 mph, the rear passenger tire made loud noises. The failure occurred constantly. The vehicle was taken to an independent mechanic where it was diagnosed that the lateral arm snapped off the subframe due to severe corrosion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000. Updated 11/03/16

- Overland Park, KS, USA

Noise coming from rear of car, upon inspection, rear suspension crossmember was rusted out. No other significant rust under car. Crossmember failed prematurely.

- Plainfield, IL, USA

The contact owns a 1997 Toyota Avalon. The contact stated that while having routine maintenance performed on the vehicle, the contact was notified that the driver side control arm was defective and needed to be replaced. The vehicle was repaired however, shortly after leaving the dealer the vehicle began to swerve from side to side abnormally. The vehicle was taken back to the local mechanic who was then unable to diagnose the failure. The manufacturer was not made aware of the failure and the failure was not corrected. The failure and the current mileage was 130,000.

- Hazleton, PA, USA

The car has a serious flaw in the handling, ride and suspension!this car has the suspension that rocks like a boat; and even the smallest bump rattles the entire frame and reminds me of a thunder-like noise. I have always maintained servicing at the dealer, and have a history of complaining about it --nearly every time I took it in, I would ask to inspect it - seems like they never did a thorough required analysis, until recently the service director was nice enought to take it for a drive and confirmed that it needs all new struts and arms for $2000. Problem is it was always bad and could have caused other parts of the car to break prematurely and be replaced as well in car I've been in cars with working suspensions before and this one is ***** this wasn't the same car I test drove or Toyota has earned it's reputation on. Please launch an investigation

- Somerset, NJ, USA

Suspension of my car sounds like it is moaning, groaning, squeazing, etc. When I turn my steering wheel, when I drive over a bump and when I apply my brakes. Very scary sound, something is definitely wrong.

- Houston, TX, USA

Dealer mechanic told me in strict confidence this problem is very common. Cost to replace two front struts is $743. According to mechanic, the consequences could result in tire failure.

- Port Arthur, TX, USA