This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought used 97 Toyota Avalon at 96,000 miles couple of years ago. From day one, noticed crankling and rattling noise at the front and back. As the time went by, it got worse. Finally just had my rear struts replaced but the front is still bad. Everytime going slow 20/35 mph I could hear things are shaking, rattling. Now the delaer just told me that rack and pinion is leaking too. Did a search on my own on the internet and found out that these happen to be known issues with Avalon. Have had evrything done by a local dealer here in houston but much to my chagrin dealership guys never mentioned or acknwledged these known issues. Do wanna get rid of it but it would be unfair with the purchaser. So now keeping it and going to replace the front struts with mounts as well, hoping that crankling and rattling would go away completely. Spending more buck. Feel sorry for those who bought Avalons at very low mileage. Last but not the least one can easily find these complaints from different websites from lot of people, I think its about time somebody steps up and do something about it. Thanks.
How many people must complain before something is done? there must be so many people that don't complain, but have these same problems! no safety defect listed.
So many suspension/struts problems with 1997 Avalon. So many complains on the web site. Talk to the service adviser at buena park Toyota and he told me the replacement parts are in back order because of so many failures. Please conduct an investigation about this falure since so many vehicles involve with the same problems. Thank you.
Noise from front end when road not smooth or speed bumps. Finally took to repair shop and were told strut mounts worn, bushings bad at towers. Feel for struts to fail with this low a mileage is unacceptable. We have 5 yr/60,000 platinum extended warranty and they claim it is "usual wear & tear". is it usual to wear out in 49,000 miles. 85% probably long dist. Highway miles?
After noticing oil spots on pavement had mechanic check vehicle. Found rack and pinion steering needed to be replaced/ driver's seat belt had to be replaced due to tensioner tightening up with too much force/ tires were wearing out prematurely due to bad suspension/vehicle had rough ride, and struts were leaking.
- Freeport, NY, USA
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While driving front suspension would make clicking noises. Had not hit any bumps or holes when it did this. Front tires felt real loose like bolts and nuts were coming off. Had taken vehicle to dealership, and been informed by mechanic that nothing was wrong with suspension. Problem still exists.
A D V E R T I S E M E N T S
- Houston, TX, USA