This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
New vehicle discovered to have rusting seat rails and seat belt attachments. Local Toyota service center said they have never seen such a problem on a new vehicle and recommended immediately replacing all seats. However, Toyota regional reps after only doing a visual inspection decided the rust 'does not compromise the seats integrity at this time.' They ignored the recommendation of their mechanics to replace. They also refused to clean and seal. The regional reps will not replace until the integrity is compromised. This is a willful selection to ignore the safety of the occupants. Thank you.
- Stafford, VA, USA
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- Stafford, VA, USA