Most expensive vehicle ever purchased by me. A retirement present to myself, 4 wheel drive back up camera etc. A Toyota 4 runner still in pristine condition except for one thing that ugly dash board. When I first noticed some small cracks in the covering I was stunned. Have an older car bought second hand with same type of dash material with no cracking. Toyota has been garaged since new, dash cleaning was a damp cloth, no alcohol based cleaners. Complained to corporate they said go to dealership, who said for $1,000 they would be glad to replace the dash board. I believe that substandard material was used in the manufacturing of said dash and with Toyota corporate unwilling to own up to this, tells me that they should not be selling vehicles in the USA. Have a friend looking for a used car, my advice to her is stay away from anything stamped Toyota. Never again. Only deal with manufacturers who will back their products.

I START TO SEE SMALL CRACKS ON THE DASH WHEN THE CAR WAS ONLY DRIVEN 44,000 MILES

TOOK IT TO THE DEALER THEY SAY BECAUSE IT IS 3 YEARS OLD MY WARRANTY EXPIRES. I WAS TOLD TO REPLACE IT WILL BE $1400. I COULD NOT AFFORD IT. I HAD A FORD EXPLORER BEFORE THE 4 RUNNER.DROVE IT FOR 14 YEARS AND RACK UP NEARLY 150,000 MILES NEVER HAD SUCH EXPERIANCE

I WILL NEVER BUY ANOTHER TOYATO AGAIN. THEY HAVE LOST A GOOD CUSTOMER. MY FRIEND GOT ONE.

HAVE THE SAME PROBLEM AND THE DEALER IN NEW YORK TOLD HIM THEY HAVE SEVERAL COMPLIANTS ABOUT THIS AND HAS FORWARD IT TO THE MANUFACTURE,THAT IS IT. THEY ALL FULL

OF SH*T. BUYER BEWARE.

Have owned American made cars & never encountered this issue. My vehicle is extremely well taken care of, even the dealership commented on how great of shape it's in. I think it's ridiculous that Toyota not repairing at their costs, I've never had anyone putting their feet on my dash, vehicle garage kept & cracking is where passenger airbag is - the dash is defective! What's really absurd is the same day I'm told my costs, over $700 -more than the 50%, dealership sends me a letter to give me a deal on a new Toyota, REALLY! I have already been frustrated with my wheels - finish peeling off & "oh well" attitude, next vehicle will definitely look at other manufacturers. It's just mind boggling that in this economy Toyota doesn't care if they lose their client's loyalty.

I have a 2004 Toyota 4Runner SR5 in mint condition w/ 62000 miles except for the cracks on the dashboard that started around 2009 above the glove box and spreading around air vent. This is our 5th Toyota vehicle and we never have problem before. The car is garaged all the time and little used since we most drive our 2005 Toyota Matrix (w/out dashboard problems). I have seen a lot of posts including one that states, quote: "I live in South Florida. The dealership who took careof all my dashboard issues is called Al Hendrickson Toyota....and their svc department is great. The owner and service manager lobbied on my behalf w/ Toyota and I received a new dash and the dealership only charged me 300 for installation. Why we shouldn't be treated at same level and have the dashboard replaced? Also, I have concern about safety since the air bag is hidding under just around glove box!

It looks just like the pictures above. I am very careful with my car. I park it in the at home in my garage and covered parking at work. I always treat the dashboard with armerol or bay oil for protection. In-spite of all this the ugly crack occurred. I took it to the dealer today. he said the only thing to do is to change it. Off coarse it is not covered by warranty. He warned me against covering it as there is an air bag underneath. This does not happen in the cheapest cars and is a defect. It should be corrected by Toyota. Their quality has been deteriorating.