This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Serious corrosion on rear differential casing at below fill bolt, leaking fluids. Dealer unable to do anything because part is not a cover as in most vehicles. Dealer only solution is to replace entire rear differential with all parts. This situation presents a serious threat to life as these components are severely and unusually rusted.
The contact owns a 1997 Toyota 4runner. The contact received recall notice # 02V021000 for the rear suspension in December 2006. The dealer stated that the parts were on back order and had no estimate as to when they will arrive. On March 29, 2007, the manufacturer stated that the dealer would be notified and should have the parts available. The contact was given reference # 200704020883. The closest dealer was 70 miles from the contact's residence. The contactwas aware of the safety hazard involved and the heightened risk of being involved in a crash. The current mileage is 122,000.
The contact owns a 1997 Toyota 4 runner. The contact received recall #02V021000. For two months the contact has been waiting for the parts to honor the recall repair. The contact was aware of the safety risk involved, and was not pleased with the response from the dealer. The current and failure mileage were 119,000.
- the contact received recall letter 02V021000 for the suspension on the 1997 Toyota 4 runner. The contact scheduled an appointment for 1/26/07. The customer stated when he arrived he was told the part had not arrived. The customer was upset that he was not called and told the part had not arrived before he got there.
On December 27, I received notice that the rear suspension on my 1997 Toyota 4runner had been recalled. I called the Toyota dealership in roseville and made an appointment to bring my car in for the "one hour service" to resolve the issue. After taking Friday, januray 5 off work, I made arrangements for alternate transportation and brought my car in for the repairs. I checked in and was told the repairs would take closer to 4 hours to complete. Upon registering my car for service, the dealership realized they did not have proper parts in stock (something that should have been checked upon making the appointment). They were very surprised that the service had never been performed on my car, since the recall is about five years old. I have owned the car for three years, and I am very shocked that I have not been contacted sooner. I have always had problems with the rear suspension, and now I know why. The roseville dealership offered to ordered the parts, but I informed them that I live 3 hours away and had no way of bringing my car in. The service man located the closest dealership in my area (approximately 40 minutes away) and called to find out service hours. The hours are mon-fri, 8-5. I am now unable to bring my car in for service unless I take another day off work and arrange for transportation. I live in an area that has a lot of rough terrain and snow plays a big factor in the road conditions. I would like to know how these issues are to be resolved. I am operating a faulty product, no fault of which is mine.
A D V E R T I S E M E N T S
- Green Bank, WV, USA