CarComplaints.com Notes: The Model S has a 5-star safety rating and scored a 99/100 in consumer satisfaction from Consumer Reports. Even when a problem with battery fires popped up, Tesla promptly responded with an over-the-air-software update and military grade titanium. Impressive. Still it's too early to tell how this car will hold up.
I'm reporting a chronic, serious, and dangerous quality issue with my Model S P85D, to which Tesla has been unable to fix after 11 attempts, and refuse to honor their warranty responsibility after the coverage expires.
In 2014, I ordered my P85D through then Washington DC branch, received it on 12/20/2014, it was fully configured with a price tag of 132K. I also purchased a 4-year extended service plan.
I used the car for the first two years without major issues. However, starting from March 2017, I started to have a serious problem -- the car would randomly encounter a critical error, displaying several types of error messages, while losing most of its driving power; I had to do an emergency pullover onto the shoulder (if available), restart the console computer to reset the error messages. Only after that, the car became drive-able again.
I wrote an email to ServiceHelpNA@tesla.com on 03/23/2017 describing the problem , since then, this became a chronic issue and my constant headaches, Service centers in VA, MD, and San Juan PR have performed numerous attempts on this problem, but the problem just kept coming back.
According to my records, for this issue, the car has been in the shop for 11 times, and more than a dozen components have been replaced. The total time it has been out of service is more than 400 days. Besides not being able to use my car, spending time on dropping-offs and picking-ups, it also created many dangerous situations when it occurred in the traffic. (All out-of-service days are well documented)
Despite my cooperation and the fact that this was a lingering issue happened 27 months after the delivery, I was being asked to pay for the cost of the repair starting December 2022, when the extended service plan expired.
I emailed my complaint to Teslas legal and press teams, the cost December 2022 repair was "exempted", however the problem was not fixed, it kept coming back, when I asked them to fix it again in 2023, they refuse to do so unless I pay their estimated price in advance.
I was an early adopter of Tesla, paid premium prices to support the future of EV adoption, I have been patiently working with them trying to get the issue figured out; now it seems the company has turned against its loyal supporters, putting profit above its reputation and business ethics.
A D V E R T I S E M E N T S
I'm reporting a chronic, serious, and dangerous quality issue with my Model S P85D, to which Tesla has been unable to fix after 11 attempts, and refuse to honor their warranty responsibility after the coverage expires.
In 2014, I ordered my P85D through then Washington DC branch, received it on 12/20/2014, it was fully configured with a price tag of 132K. I also purchased a 4-year extended service plan.
I used the car for the first two years without major issues. However, starting from March 2017, I started to have a serious problem -- the car would randomly encounter a critical error, displaying several types of error messages, while losing most of its driving power; I had to do an emergency pullover onto the shoulder (if available), restart the console computer to reset the error messages. Only after that, the car became drive-able again.
I wrote an email to ServiceHelpNA@tesla.com on 03/23/2017 describing the problem , since then, this became a chronic issue and my constant headaches, Service centers in VA, MD, and San Juan PR have performed numerous attempts on this problem, but the problem just kept coming back.
According to my records, for this issue, the car has been in the shop for 11 times, and more than a dozen components have been replaced. The total time it has been out of service is more than 400 days. Besides not being able to use my car, spending time on dropping-offs and picking-ups, it also created many dangerous situations when it occurred in the traffic. (All out-of-service days are well documented)
Despite my cooperation and the fact that this was a lingering issue happened 27 months after the delivery, I was being asked to pay for the cost of the repair starting December 2022, when the extended service plan expired.
I emailed my complaint to Teslas legal and press teams, the cost December 2022 repair was "exempted", however the problem was not fixed, it kept coming back, when I asked them to fix it again in 2023, they refuse to do so unless I pay their estimated price in advance.
I was an early adopter of Tesla, paid premium prices to support the future of EV adoption, I have been patiently working with them trying to get the issue figured out; now it seems the company has turned against its loyal supporters, putting profit above its reputation and business ethics.
- Jerry Y L., dorado, VA, Puerto Rico