The contact owned a 2002 Suzuki Grand vitara. The contact stated while making a right turn onto a bridge during inclement weather conditions from a stop sign, control of the vehicle was lost causing a crash into a cement wall. The contact could not gain control of the steering wheel and her body lunged forward onto the steering wheel as the seat belt did not retract. The air bags did not deploy. The contact stated no warning light was illuminated. A police report was filed (number 19005490). The contact was taken by an ambulance to the emergency room for her multiple injuries. The contact sustained a broken sternum and multiple teeth, injured her chest wall, both left and right knees and neck. The contact stated she had suffered from pneumonia and was seeking treatment by a neurologist and seek medical attention for her left knee. The vehicle was not drivable and was totaled. The vehicle was towed to unknown lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had been informed of failure. The failure mileage was 82,000.

- Marshall, MI, USA