The contact owns a 2000 Suzuki Grand vitara. The contact has had her vehicle repaired twice for two recalls (NHTSA campaign id numbers 01V146000 and 04V427000); however, the defect still occurred. The manufacturer and dealer stated that nothing could be done because the recall had already been serviced. The contact firmly believes that when she took the vehicle the first two times to have the recall work performed, the dealer did not re-route the fuel delivery hose with the improved clamp. The last time the vehicle failed was on December 31, 2007. The vehicle would not start and it was towed to a local mechanic. It was discovered that the vacuum hose was not installed properly and the psi relief was extremely high. As a result, the vehicle flooded. The mechanic properly repaired the defect that should have been installed during the recall repair. The mechanic has records and digital pictures of the improperly installed fuel hose. The contact also stated that when the vehicle was taken in the first two times for the recall repair, it was recognized that the fuel hose had not failed at that time; however, the recall stated that it could potentially fail. She received the first recall notice in December of 2001 and the second notice in October of 2004. The dealer replaced the defective part during the second visit. The manufacturer stated that the issue was no longer their responsibility. The failure mileages were 10,170 (at the time of the first notice) and 25,325 (at the time of the second notice). The current mileage was 41,643.

- Sterling, IL, USA

Consumer received manufacturer safety recall notice regarding fuel pressure regulator which causes fuel system pressure to increase at the time of engine start up, resulting in fuel loss at the fuel pipe/fuel hose connection under extremely cold ambient temperature conditions, fuel loss in the presence of an ignition source could result in a fire. When consumer called several times for an appointment, dealer informed consumer that they could not replace the defected part because the company would not send the part to fix the recall.

- Newberry, FL, USA

NHTSA recall 01V146000/ manufacturer's recall X4. Got recall notice, and took vehicle to dealer to be repaired. Dealer didn't have parts. Called dealer about parts, and dealer no longer did recalls on Suzuki. Dealer did not warn consumer that they were not handling recall anymore after 3 months. Had to contact another dealer.

- Wauseon, OH, USA

Consumer received notification that his vehicle was affected by recall 01V146000, dealership has been unable to obtain components to correct the defect from manufacturer.

- Columbus, OH, USA

Consumer received recall notice 01V146000/ manufacturers X4 letter, consumer called dealer where she purchased vehicle, but dealer had not parts to do recall repairs, consumer called another dealer, and that dealer ordered parts but, stated that it will take 2 or 3 weeks to get parts, consumer called dealer about parts, and dealer stated had not gotten parts, and did not know reason why.

- Old Saybrook, CT, USA

Fuel injection system flooded while the car sat overnight in a garage; this happened 3 times and had to be towed each time. Heat shield problems with the exhaust system. The dealership was well aware of the problem and stated that Suzuki knew about the problem but was not doing anything to fix it. Finally the problem was fixed after 7 times. Also there is a recall on this vehicle for a possible engine fire under adverse cold conditions.

- Mcdonald, PA, USA