Dick Wilson sold us a 2014 Crosstreck. After 15000 miles the tires were shot. We contacted him for help, he sent us to Subaru USA who said nothing was wrong with the car, it was our driving style. We went back and forth between Larry Miller and Subaru USA for 2-3 weeks and finally Subaru USA said it might have been a bad set of tires and they would split cost on a new set of our choosing. We installed a set of 100000 mile rated tires and after 5000 miles they were 25% gone. Again we started trying to get this resolved.
Finally, after 5 months going back and forth and them not even being willing to look at the car, I told Dick Wilson I was going to dump the Crosstreck and get something else, he said he would help us with that and he would get back with us in a couple days. After a week with no help, we traded it of for a new Dodge and took a 15000 dollar loss.
We couldn't lemon law the car because they never tried to fix it, they insisted nothing was ever wrong with it. We had a tire shop check alignment and it was out in a parameter that was not adjustable but not very far. When my wife got in the car the rear toe went out of spec and when I got in the amount doubled and if you put 150 pounds in the rear it got even worse so it's a design issue and they all know about it, is why they wouldn't even look at the car. I have owned several Subaru's, but never again, and I recommend no one do business with Larry Miller.
A D V E R T I S E M E N T S
Dick Wilson sold us a 2014 Crosstreck. After 15000 miles the tires were shot. We contacted him for help, he sent us to Subaru USA who said nothing was wrong with the car, it was our driving style. We went back and forth between Larry Miller and Subaru USA for 2-3 weeks and finally Subaru USA said it might have been a bad set of tires and they would split cost on a new set of our choosing. We installed a set of 100000 mile rated tires and after 5000 miles they were 25% gone. Again we started trying to get this resolved.
Finally, after 5 months going back and forth and them not even being willing to look at the car, I told Dick Wilson I was going to dump the Crosstreck and get something else, he said he would help us with that and he would get back with us in a couple days. After a week with no help, we traded it of for a new Dodge and took a 15000 dollar loss.
We couldn't lemon law the car because they never tried to fix it, they insisted nothing was ever wrong with it. We had a tire shop check alignment and it was out in a parameter that was not adjustable but not very far. When my wife got in the car the rear toe went out of spec and when I got in the amount doubled and if you put 150 pounds in the rear it got even worse so it's a design issue and they all know about it, is why they wouldn't even look at the car. I have owned several Subaru's, but never again, and I recommend no one do business with Larry Miller.
- Fred C., Fairfield, ID, US