This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front passenger seat belt locked and will not release, no one can sit in front seat. After purchasing the car, and having so many issues, checked the fluid and there was not a drop of oil on the dipstick. Nothing but problems with car from the date of purchase.
Driving at night on interstate approximately 70 mph using adaptive cruise control. Suddenly engine revs higher and car slows down. Cruise control deactivates. Applying gas cause the engine to rev but car continues to slows down. Pulled to side of interstate. Infotainment system screen flashes to black then back on. Turned car off and back on again and behaved normally. Was able to continue driving with no issues. This same sequence of events also happened approximately one year ago. So this is the second occurrence. The first time I knew I had a bad O2 sensor so thought it may be related to that but the sensor has now been replaced and the same issue has reoccurred.
I have owned this vehicle since 2018 and at random times on the highway the engine will lose power and the car will drift to a halt. No warning signs beforehand and this has happened at various stages of highway drives. Pressing the accelerator will only cause the car to slow more. After each time I have had it towed to the nearest Subaru dealership and they cannot find any issues. I have read several other complaints on here describing the issue perfectly. It seems either Subaru cannot figure out whats wrong or simply doesn't care. I have been very lucky to have gotten to safety each time this has happened but I feel serious harm can be caused by this problem. My vehicle has been inspected by several different Subaru dealerships and I get the same runaround every time. The service reps cannot find anything wrong with the engine and no codes come up when they plug it in. Subaru needs to figure this out as there is clear documentation here that this is a large problem. This has forced me to sell what otherwise would be a good car and find something else.
I noticed that when got to accelerate from stoping that car won't go. When I hit the gas the vehicle moves only a little and if I push my foot on the acceleration peddle harder and all the way down the vehicle actually slows down. It happened this morning on city street roads not going any faster than 45mph. The only way to get it to go again is taking my foot off the gas peddle and re placing it and it then will go back to accelerate as it should when I press the gas peddle. I have gotten it looked at suburu dealership and they were unable to figure out the problem. It happened to me twice this morning. Once when turning off my street taking a right trying to accelerate to 25mph and then another when trying to accelerate after a stop light on a 45 mph road. I will be reporting it from now on every time it happens. This is very unsafe, it could easily cause an accident. Thank goodness no one was right behind at those moments when I went to accelerate.
Since I bought this 2015 crosstrek in 2015 there have been multiple times where I have pulled out and the vehicle pauses. Like there is no power or it is taking a breath. No matter the pressure on the accelerator it does not go. Then like a gasp it starts to pick up speed. Does not shut off but zero power. It happens regardless the weather, length of time car has been running. It has caused me a narrow miss before because I could not get into my lane. I was pulling into traffic from a slow speed most times. Once it happened while in traffic driving.
- Keyser, WV, USA
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2015 crosstrek xr - concurrent with complaint #11396151 as a Subaru owner who experienced the safety issue expressed in the above-referenced complaint, I am also an attorney with mass tort (defense) experience, and would like to know: 1) why a safety recall has not been issued when multiple complaints of the same failure and manifesting results have been documented with the NHTSA, as they appear to meet the elements for a recall set forth in NHTSA publications.; 2) if the NHTSA gave Subaru a 'pass' by not issuing a recall because perhaps (?) Subaru countered with but for the gov's model federal fuel efficiency standards having gone into effect in 2012 it would not have begun equipping its vehicles with cvts to meet those fuel efficiency standards. I.e., did Subaru claim or did the NHTSA believe that the use of cvts was urged by the NHTSA, and approved by the NHTSA, and therefore the NHTSA is partly responsible/liable for any safety issues and occurrences, and perhaps chose to overlook the safety concerns? (not saying this is the case- I'm asking if it is the case.) 3) were there accidents that occurred because of this issue, and did any of those cause injuries or deaths have resulted from such issues that were not reported to the NHTSA. (considering the possibility that when one sees a mangled vehicle they usually do not think, 'let's take apart the transmission to see if it failed' as well as considering that the letter owners received from Subaru said the warranty was being extended for 'customer satisfaction' and that there were 'no safety concerns' leading people to believe there were, in fact, no safety concerns (despite complaints showing on this nthsa complaint site?) 4) to what extent has nthsa investigated these incidents" (of transmission failures abruptly stopping vehicles in the middle of expressways at 60-80 mph" thank you.
2015 crosstrek. Was driving on I476 in pa on a 35 degree sunny day on 2/6/2021 for about 3-5 miles at steady speed of 65 mph when suddenly the car bumped (although nothing was in the road/no pothole) with a loud noise (nothing flew off car) and abruptly slowed to a crawl even with foot still on the gas. Luckily we were in the right hand lane with an open shoulder to swerve into otherwise the person behind us likely would have slammed into us (seeing as no brake lights would have gone on since foot was on the gas). Tires, underbelly and under hood looked fine. 76K miles. Never had any issues with the car whatsoever other than rear wheel bearings replaced due to age a few months prior. Otherwise just maintenance per the maintenance and warranty manual. No issues or indications of any problem leading up to it and just had the serpentine belt replaced just due to age (precautionary) the day prior. Had mechanic generally inspect car the day before when belt was being changed because planned to drive to nc the end of that week. Called aaa who (after 2 hr wait) towed to our mechanic. Our mechanic spoke to concordville Subaru (melissa B.) and we had it towed there. Were told by concordville, 'transmission needs to be rebuilt. The gears jammed in the transmission and some broke and there was some collateral damage. The warranty is extended so it should be covered and I'll work with the Subaru inspector to have the collateral damage covered.' The next day when they were told by us that we had the differential fluid changed (per Subaru maintenance schedule) they said it's probably a differential issue so won't be covered and if we want to see if there is a transmission issue it is $1000 all in for diagnostics and $8K for a transmission rebuild if it's not covered 'and I doubt the inspector will approve more than 25% being covered.' (melissa B.) (via email)
When I go to park and turn off the key it locks half way and won't come out. Have to reverse and pull forward sometimes several times before it will turn completely off. Subaru has a technical service date: 03/15/18 16-112-18R revised bulletin about an issue with the "shift selecter mechanism." Subaru is aware of the persistent problem, but has not issued a recall.
I was driving my 2015 Subaru crosstrek. I had been on the highway for an hour. I was going about 78mph. The car suddenly started getting loud and the tachometer was revving down. It went quickly from 3 to 0 and immediately shut down. When I realized it was revving down and getting louder I began to shift towards the lanes on the right to the break down lane. My car didn't make it. It was about 3 min from when I realized something was wrong. I got stuck in the lane right next to the passing lane with 2 other lanes on the right of me to get to the breakdown lane. My car had power, my hazards were on, my radio was on, my windows opened and the car wouldn't turn on. I got my car towed to my moms and it turned on at arrival about 14 min after it shut down on me. I was able to drive it home 14 min away and then drive it 35 min to a Subaru dealer. The dealer says its the battery but it doesnt make sense to me if the car ignition wouldn't go on but lights radio and windows worked and 15 min later the car turned on and drove like nothing happened.
Cv joints went bad around 100,000 miles when warranty expired. All freeway driving, even tho car was purchased for more off road/unpacked road use, which hasn't happened much. Guess if I did use it more off road this wld have happened earlier & be covered under warranty. Needs to be a recall on this issue.
The contact owns a 2015 Subaru Xv crosstrek. While driving and releasing the brake pedal, the vehicle hesitated to accelerate for approximately four seconds without warning. The vehicle would then resume normal operation. The failure was experienced several times. The vehicle was taken to servco Toyota honolulu (2850 pukoloa St #200, honolulu, hi 96819, (808) 564-1100) to be diagnosed, but a failure code was not found. The vehicle was also test driven, but the failure was not duplicated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 19,000.
Was unable to remove key from ignition. Unable to leave vehicle in a public palace and not able to lock the car because of a faulty gear park rang switch
Takata recall for the past year I have been checking my motor oil and refilling as needed. Learning to be a car mechanic is one of my hobbies that I like to do. In doing so, I always check my car and make sure its up and running with no issues. I have constantly notice that there was some oil under the engine whether old or fresh. Then just recently I went to my local Subaru dealership to finally get to the bottom of it. As a result I learned that the cam box seal is leaking. I then did my research on it and found out that it's a common issue among other Subaru owners and that other car brand uses gaskets in which it lasts longer. In my view, other owners may not know how or when to check under their car for these kind of issues and this can lead to the engine not having enough oil to burn and breaking down or similar situations. It may not be a short term effect but if it can be prevented it should be.
I have a 2015 crosstrek that has 31,000 miles on it and I have been having an issue when putting the car in park that you can not turn the key to the off position to shut the car down. I have had to play with the shifter putting the car in reverse and then in park again hoping this time I can turn the car off. Taking the car back to the dealer. These cars need to be recalled and fixed at Subaru's expense, clearly they have issues.
While on a very slight downslope, with the transmission in park, the vehicel rolled down the hill with no one in it. Had I been standing in front of it, I would have been run over.
The contact owns a 2015 Subaru Xv crosstrek. The contact stated that while driving at 5 mph to make a three point turn, the vehicle would not shift out of reverse. The contact called a tow truck and he was able to get the vehicle out of reverse after a lot of maneuvering. The contact proceeded to drive the vehicle to the dealer to have the vehicle diagnosed. The mechanic stated that they were unable to duplicate the failure. The failure continued to occur intermittently. The manufacturer was notified of the failure. The approximate failure mileage was 2,287.
A D V E R T I S E M E N T S
- Great Cacapon Wv, WV, USA