TSB Document:

Affected Component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Summary
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob NOTE: This condition is generally reported as occurring following a handsfree phone call or while using navigation voice guidance. Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.

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Date Published
JUN 10, 2019
NHTSA TSB #
10163001
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