This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unknown. I am unsure of the issue. However, there is an issue. & it is very dangerous... This has happend about 5, or 6 times now. Sometimes when I am making a turn (I believe it is related to the braking), My steering wheel locks up (as if the key isn't in the ignition). It only lasts for a second, or two. But again, it is very dangerous. & I am at my wits end trying to figure out what the issue is. I am unsure of the issue. But, there is an issue. & it is dangerous for myself, & others. I am trying to limit my driving, but I still have bills to pay, & jobs to do. So please get back to me at your earliest convenience. Thank You, & God Bless.
In January 2019 around 10pm pst my 2018 Subaru WRX experienced a serious malfunction. At the time of this incient I was in a sucluded, wooded area without cellphone service, as well as being atleast 30minutes to the nearest store. This could have been deadly. I was going down a hill at 35mph, it was very rainy and difficult to see. At the bottom of this hill was a sharp right turn, at this time the safety system actived taking over all control of the vehicle. This caused steering to lock up, turning to the far left. At the right was a 15-20foot drop into a lake. The turn I was supposed to take was a sharp right. Still unable regain control and was driving straight towards the fast approaching lake. Shortly before dropoff I was able to force the sterring wheel to the right. But steering again locked up and forced me to the far right. Off the road to the right was heavly wooded. Narowly able to regain control of sterring I crashed through bushes. Causing minor damage to the following; passenger side mirror, scratches to whole passenger side, deep dent on lower rear door and quarter panel. Rear passenger tire collided with a tree stump with impact at 35mph stopping the car instantly. Tire was separated from the rim by a tree branch, lower control arm was bent and cracked, entire rear drive axle was push to the right causeing alignment of the driver side rear tire to be pushed out. The airbags did not deploy and I hit my head on the driver's side window. The car was 100% undrivable tire wouldn't move. Taking damage tire off and putting on donugt took over an hour, I couldn't get the damaged tire off. A lot more to this as well. I have complained about this issue many times and dealership did nothing. I am scared of this car and will never own a Subaru again. This is one of dozens of issues I have with this car. Its getting worse but the dealer wont care until I get hurt
In January 2019 around 10pm pst my 2018 Subaru WRX experienced a serious malfunction. At the time of this incient I was in a sucluded, wooded area without cellphone service, as well as being atleast 30minutes to the nearest store. This could have been deadly. I was going down a hill at 35mph, it was very rainy and difficult to see. At the bottom of this hill was a sharp right turn, at this time the safety system actived taking over all control of the vehicle. This caused steering to lock up, turning to the far left. At the right was a 15-20foot drop into a lake. The turn I was supposed to take was a sharp right. Still unable regain control and was driving straight towards the fast approaching lake. Shortly before dropoff I was able to force the sterring wheel to the right. But steering again locked up and forced me to the far right. Off the road to the right was heavly wooded. Narowly able to regain control of sterring I crashed through bushes. Causing minor damage to the following; passenger side mirror, scratches to whole passenger side, deep dent on lower rear door and quarter panel. Rear passenger tire collided with a tree stump with impact at 35mph stopping the car instantly. Tire was separated from the rim by a tree branch, lower control arm was bent and cracked, entire rear drive axle was push to the right causeing alignment of the driver side rear tire to be pushed out. The airbags did not deploy and I hit my head on the driver's side window. The car was 100% undrivable tire wouldn't move. Taking damage tire off and putting on donugt took over an hour, I couldn't get the damaged tire off. A lot more to this as well. I have complained about this issue many times and dealership did nothing. I am scared of this car and will never own a Subaru again. I want this car gone!!!! something of this nature happens everyday with my car. Just once it caused an accident
In January 2019 at around 10pm pst my 2018 Subaru WRX experienced a serious malfunction. At the time of this incient I was in a secluded, wooded area without cellphone service, as well as being at least 30minutes to the nearest store. This could have been deadly. I was going down a hill at 35mph, it was rainy and difficult to see. At the bottom of this hill was a sharp turn, at this time the safety system actived taking over all control of the vehicle. This caused the steering to lock up, pulling to the far left, towards a 15-20foot drop into a lake. The approaching turn I was supposed to take was a sharp right. Still unable to regain control I was driving straight into the fast approaching lake. Shortly before the endge of the road I was able to force the vehicle to the right. Again steering locked up, now forcing me far right. At the right was dense trees, bushes, and shrubs. Narrowly able to regain control before going head-on into a tree, I forced the steering wheel back to the left. I ended up striking some bushes and a tree stump. Causing minor damage to the passenger side mirror, scratches to both passenger doors, and a deep dent on the lower rear door and quarter pannel. This is when the rear passenger tire collided with a tree stump, taking the 35mph brunt impact that stopped the car instantly. The tire was separated from the rim by a tree branch, the lower control arm was bent and cracked, the entire rear drive train was push to the right causing the alignment of the driver side left tire to be pushed out as well. The airbags did not deploy. The car was 100% immobile at this point as the rear tire wouldn't move. After spending an hour I was able to remove the old tired and put on the dought. I have complained about the issues that casued this many times and nothing has been done. I am scared of this car and will never own a Subaru again.
The wheels locked while driving on a clear December day (I don't have exact day) on a winding mountain road full of cliffs. 38 mph and feet from going off a cliff Subaru say electronic module failed then in another statement from hak at Subaru America they say the two occurrences not related even though they happened simultaneously. We took the car in because of the wheel locking up while moving and they discovered the electronic failure. They maintain the car is safe to drive "because they can't recreate the problem". Subaru fairfield has promised us help but have done nothing but issue threats when no one from Subaru America even calls us! the cars have a serious safety issue and no one wants to drive it including the service technician. They drove it 20 miles when they were supposed to be testing it. We have date/time stamped photos! we were told this is a "rare" safety failure yet they treat us like normal and lie about even test driving it. This is so unsafe that a car wheel stops moving like the engine is off yet the car is runningt!!! she decided try and jerk the wheel super hard and fortunately it finally moved and she did not go over the cliff and fortunately there was no traffic coming in the opposing lane as she crossed the yellow lines etc. She had a sore back for many days from the force of jerking the wheel and was left shaken and disturbed with no where to pull over. Subaru America regional service manager requested the details and was supposed to contact us but no one has. We naively beloved the dealer that they were trying to help us instead today I get an email saying the will now charge us storage of $175 X day if we don't collect the car. I sent them notification that we are surrendering the lease as we will never get in this car again. Dont buy a WRX!!!!!
- Napa, CA, USA
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The contact owns a 2018 Subaru WRX. While driving and after shifting the gear, the steering wheel seized without warning. As a result, the vehicle jumped a curb and crashed into some bushes. The air bags did not deploy. There were no injuries. A police report was not filed. The vehicle was towed to Subaru of Santa Fe (7511B cerrillos rd, Santa Fe, nm 87507), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. The VIN was not available.
The contact's son owns a 2018 Subaru WRX. While making a left turn at 25 mph, the front driver side wheel remained in a turned position after the driver attempted to straighten the vehicle. The driver lost control of the vehicle and collided with a tree. The air bags failed to deploy. The driver suffered a broken nose and a swollen eye. The driver was taken to the hospital for medical attention. A police report was filed. The vehicle was towed from the scene to an independent mechanic. The vehicle was in the process of being transferred to brunswick Subaru (2992 center rd, brunswick, oh 44212) for diagnostic testing. The manufacturer was made aware of the failure and planned to investigate. The approximate failure mileage was 1,055.
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- Lompoc, CA, USA