Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness

- Woodbury, MN, USA

The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.

- Encino, CA, USA

My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.

- Waco, TX, USA

The contact owns a 2023 Subaru Outback. The contact stated that the Eyesight feature of the vehicle was no longer operable. The dealer was notified of the failure, but no assistance was provided. Additionally, the contact stated while driving 45-50 MPH uphill, the accelerator pedal was released; however, the vehicle unintendedly accelerated to 63 MPH. There was no warning light illuminated. The contact depressed the brake pedal, but the vehicle failed to respond. The contact stated that she continuously pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the contact was informed that no issues were found. Additionally, the contact stated while driving 10-15 MPH around a roundabout, the failure recurred, and the front passenger's side tire struck the curb. The vehicle then decelerated and bounced. The contact depressed the brake pedal and stopped the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer and test driven. The dealer informed the contact that due the vehicle striking the curb, the steering wheel was off center, the front passenger's side wheel was bent and imbalanced, and there was an abnormal wheel bearing sound. Additionally, the dealer informed the contact that the ball joint had detached from the knuckles, the brackets were shifted, and the tie rod and control arm showed marks. A Subaru field inspector inspected the vehicle but could not determine the cause of the unintended acceleration. The manufacturer later informed the contact that there were no abnormalities found. The vehicle was not repaired. The failure mileage was approximately 6,000.

- Lonsdale, MN, USA

The Eyesight keeps disabling itself. And the infotainment system is not working properly. My car is at the dealership and they are telling me they are waiting for back up camera to come off backorder 10/3/23. This means my vehicle will have been at the dealership for repair a total of 45 days if backorder date is correct. I purchased this vehicle brand new 5/6/23. I have researched online and there is a class action lawsuit for the issue. The braking safety system does not work properly and warns with red lights beeping that collision is ahead which then brakes the car automatically when not needed. I have taken the car to dealer 3 times to have this repaired

- La Habra, CA, USA

The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.

- Boise, ID, USA

My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.

- Redmond, WA, USA

I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.

- Randolph, NJ, USA

Starlink not working and requires DCM. This controls tracking and safety features of this car. This is the 2nd failure.

- Manchester, IA, USA

Car's battery was 100% dead and had to be towed to dealership. We were told that the nradio was drawing electric and has to be replaced. They also said the battery has to replaced. We have been waiting for parts for 3 weeks and counting.

- Manchester, IA, USA

Some of the starling services associated with my 2023 Subaru Outback are not functioning as they should. The vehicle was purchased on 10/28/2022 and on 10/29/2022 I took it back to the dealer. I was told by the service department that the issue would have to be dealt with by the sales department since it was a Starling issue. The sale team then looked into the issue and I was told that the software update hasn't been sent to the car yet and to give it until Monday 10/31/2022 to upload. On Monday I took the car back to the dealer as the services were still to working. They called Starlink and told the representative there what was going on. They then put me on the phone with Starlink and the representative told me I might would consider taking the car to another dealer. The dealer then stated to give it a couple weeks to see it the update comes through. I have emailed Subaru Customer Service now twice with no response from the, The case numbers are Case#-??221031-2000801and Case number 221103-1400147.

- Mooresville, NC, USA

The contact owns a 2023 Subaru Outback. The contact stated that upon purchasing the vehicle from the dealer on October 3, 2022, he noticed that the automatic collision alert to the Emergency Services, the diagnostic alert, the remote services, the SOS emergency alert, the stolen vehicle recovery alert, the Roadside Assistance alert, and the multimedia features were inoperable. The dealer was notified of the failure and informed the contact that it was a known manufacturer defect associated with an unknown control module. The vehicle was not diagnosed or repaired. The failure mileage was approximately 300.

- Manchester, IA, USA