This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Second windshield cracked with no impact. This I-??d the second time within a year that this has happened to me. Like last time the crack isn-??t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I-??m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn-??t do anything about it.
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn-??t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
- Vancouver, WA, USA
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1. 2022 Outback windshield, on passenger side, has cracked twice in the same spot. We bought the vehicle brand new. It currently has 9300 miles on it. The vehicle is driven approx. 8 miles a day and sits in our garage 95% of the time. 2. Safety & visibility is affected as the crack spreads across the windshield. 3. Yes, I paid a Subaru service center $1600 to repair the windshield in January 2024. By May, it was cracked again in the same spot. The problem has been reproduced SEVERAL times as confirmed by this Reddit chat [XXX]. Yes, the first crack was inspected by Subaru service technicians. 5. No warnings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Windshield constantly cracks after no or hardly any impact. I-??m constantly holding my breath even if it-??s hit by a bug, bird poop, or even a rain drop. The windshields are terrible. I-??ve gone through 2 replacements and one sealed crack.
Windshield has cracked horizontally without an impact in the same spot two times now. Both times the car was sitting in the driveway. The first was in April of 2022 and began on the passenger side about 1' up from the bottom of the windshield. I had it repaired but was not told how the crack appeared. Now in February of 2024 I have the same crack beginning in the same spot with no sign of an impact again. I plan to have it repaired again, but will assume the crack will happen again in the next few years.
Windshield pressure cracked from passenger side to middle. Horizontal crack, no chip/impact damage. Was parked at night and woke up to crack in the morning. No visible chips or damage to create crack. Literally cracked on its own.
Windshield cracked by itself, was not hit by rock or anything. Was parked in my garage came out next morning and their was crack. Started from middle outside edge passenger side and extends to middle of windshield under eyesight. Calling dealer in the morning and insurance.
I-??ve had 4 windshield replacements as a result of cracks that have appeared at random. The dealership has replaced windshield but there is clearly a defect in windshield design and could effect my airbags and other safety measures were an accident to occur.
The windshield on my 2022 Subaru Outback has cracked twice with a year's time without impact! The first crack in February 2023 was detected after the car was parked overnight. The crack extended from the edge of the windshield on the drivers side and into the field of vision by approx. 24". The dealer said it was an impact however no impact of any kind occurred. I reported it to Corproate Subaru offices (Case#230120-1800472), who agreed to replace the windshield and the associated eyesight camera equipment, most likely because there are many incidences of this happening with their vehicles. The most recent re-occurrence of the windshield cracking without impact happened in early Dec. 2023. Again, no impact occurred and the crack was found after the vehicle was parked for about an hour after I attended a gallery opening. This time the dealer once again performed the same test performed in February (by using a pen that notes an indentation the size of a pinhead). Once again the crack starts from the edge of the windshield and extends through the line of vision by about 24" which creates a severe safety issue, especially when driving at night. Although the Subaru Corporate office replaced the first incident of this, they are now saying with the new case I opened (Case 231204-1901299) that they won't replace the most recent incident, even when it is exactly the same as the first! It seems as though Subaru won't own up to the fact that their windshields are faulty and have a propensity for stress fractures which is a serious safety issue.
stayed in Bangor Maine cold night frost on windshield, turned on defrost within several minute my wife noticed two small cracks at the bottom of the windshield, within several minutes the progress up wards for about 5bin and joined together and continued to about 10 on and started across to the drivers side, the crack is about b14 in long at this time, wet to a subaru dealer they tried to convince it was a rock, I pointed out the crack was at the bottom of the window and, said he could nothing.Went to a nation repair window business they confirmed it was not a rock, their opinion there is a flaw in the glass.There was no prior symptom to this taking place
Windshield cracked with rock impact April 2023. Crack spread immediately across the entire windshield. Replacement was done May 30, 2023. 3 weeks after replacement, the new windshield cracked with no evidence of impact.Car was parked and not moving at the time crack occured. Crack spread immediately accross the entire windshield. Replacement of 2nd windshield was done June 3, 2023.
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Case Number: # 230715-1900405 The car was just sitting in the garage, I got up the next day and saw a huge crack starting from the passenger side of the windshield for no reason. My 2022 outback is a year old, there is no origin of the crack, no chip! It seems to be a clean crack as if someone cut it! We are legitimately concerned about the cause and how easily this crack appeared on the windshield without being hit and is expanding too! We trusted Subaru with its safety excellency but this crack is a huge safety concern for us and it really doesn-??t seem like it appeared because of a chip or anything. Dealership says it could be because of banging the door or cold hot climate changes, does this mean we need to change windshield every season or every time someone bangs the door? It-??s been just above a year we got this car and we certainly didn-??t get expect to see a crack this huge without any reason for it!
A D V E R T I S E M E N T S
- Aston, PA, USA