This is an extensive single crack, which starts from the very top of the window. There is no evidence of a stone hitting the window. Though the car is leased, I was told the warranty does not cover cracked windshields, because it falls into the category of damage to vehicle. Though I do have windshield replacement coverage, I am not sure the calibration of Eyesight will be covered. It seems to me that the cracked windshield problem is one that Subaru easily fluffs off. I was disappointed in their response.

I was driving along and the windshield just cracked and ran immediately. So, getting it replaced is very costly and only because of the recalibration of the cameras. This is totally ridiculous. The calibration cost more than the windshield and the labor to install the windshield. I'm just not happy with the quality - this glass seems like it is made of tissue paper. Saving on weight costs the customer. And since there are so many being replaced, I have to wait on the production of glass. The place that replaces the windshields say they do a lot of Subarus daily.

Update from Aug 3, 2021: Had the windshield repaired at Gen Auto Glass, as per dealer recommendation. Had to pay up front for OEM windshield from dealer. Took about 3 hours to replace and calibration on the cameras. Totally unnecessary in my opinion. Just another ploy to take my money. The way this crack just ran like it did was / is not very safe, IMO.

Update from Sep 18, 2021: My windshield barely lasted a month. Cracked on the passenger side and immediately ran towards the middle. Can someone explain why there are not simple rock chips, like the last 20 vehicles I have owned? This is ridiculous and now very costly. I’m wondering if I should write a separate complaint? Not happy at all!

Update from Sep 18, 2021: Didn’t last a month.

While driving a 75 MPH, we heard a loud cracking sound, and the windshield cracked from bottom left, upward, and across the center of the windshield. We were unaware of anything hitting the windshield, as there was no traffic. Brought the car to the Subaru dealership we bought it from, the service manager took a look, said rock hit, no warranty, and wouldn't speak to us after that.

Update from May 29, 2021: I contacted Subaru USA after I filed the complaint. The windshield will be replaced free of charge.

The car was hit with a tiny pebble kicked up from the road by a car, no visible marks on windshield. 8 hours later I came out to find my windshield had cracked into an S shaped crack that extended across 3/4th of the windshield. This should not have happened.

Why in the world does it cost thousands to replace a windshield. Yes I know all the special features this vehicle supposedly comes with but really. $2500 was the quote, luckily I had purchased the extended warranty for windshields. Outrageous charges for inferior windshields. Just read the hundreds of posts.

Subaru makes sh*tty windshields! PERIOD! And requires you to replace with OEM but can't warranty it. Nope, not going to take this lightly. If I hadn't have purchased the extended warranty for window coverage, I would have been out Big Bucks on a brand new car.