This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield had cracked on the passenger-??s side. The contact indicated that no object had struck the vehicle to cause the failure to occur. The manufacturer was notified of the failure. The local dealer was not yet notified of the failure. The failure mileage was 15,000. It was determined by the dealer that something very small caused an extremely tiny impact not an internal issue.
The contact owns a 2020 Subaru Outback. The contact stated while driving at an undisclosed speed, he noticed a crack in the windshield coming from the lower driver-??s side up to the center of the windshield. The contact stated that he was unaware of what caused the crack in the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 65 MPH, the front windshield cracked without impact. The crack was approximately one foot long on the passenger-??s side of the windshield. The vehicle was taken to the local dealer but was not diagnosed or repaired. The windshield was previously repaired twice at the same dealer. The manufacturer was not contacted. The failure mileage was approximately 42,000.
The contact owns a 2020 Subaru Outback. The contact stated that while driving at 60 MPH, a pebble hit the middle of her driver-??s side windshield creating a crack which overtime spread horizontally across the windshield. Due to the failure, the crack would obstruct the contact's vision while driving. She then took the vehicle to a dealer where she had the windshield replaced out of pocket. A few months after the replacement, the contact experienced two separate windshield cracks within a week. Both cracks had spread horizontally across the windshield and were within inches of meeting in the middle. The contact stated that both cracks had formed after minor road debris had hit the windshield. The contact also stated that the most recent crack obstructed her vision while driving. Neither the dealer nor the manufacturer was notified of the issue. The windshield was not replaced. The failure mileage was 18,442.
The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked and unattended, the front windshield cracked. The vehicle was taken to the local dealer and the contact was informed that the windshield had been impacted by an object. The vehicle was not repaired. The vehicle was taken to an independent mechanic where the windshield was replaced. The failure recurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 48,000.
- Pittsfield, VT, USA
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The contact owns a 2020 Subaru Outback. The contact stated that while driving at 60 MPH, a pebble hit the bottom passenger-??s side of the windshield and formed a horizontal crack. Within minutes, the crack expanded to almost 3 feet. The contact was referred to the dealer by his insurance provider. Upon taking the vehicle to the dealer, the contact had the windshield replaced out of pocket. A few weeks later while driving at 45 MPH, the windshield was impacted by an object and cracked. The contact stated that the failure obstructed his vision while driving. The contact parked the vehicle after the failure and had not driven the vehicle since. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000. The VIN was not available.
The contact owns a 2020 Subaru Outback. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact mentioned that the windshield was previously cracked and was replaced. The manufacture was not notified of the failure. The approximate failure mileage was 44,000.
The contact owns a 2020 Subaru Outback. The contact stated that there was a crack in the windshield. There was no impact to the windshield that could have caused the crack. The contact stated that this was the third time that the windshield cracked and needed to be replaced. The first failure occurred in a parking garage when the contact heard a loud pop and noticed there was a crack while leaving the parking garage. The second failure occurred when a rock came off another vehicle and struck the windshield. The dealer replaced the windshield twice. The dealer was not made aware of the third failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 14,501.
The contact owns a 2020 Subaru Outback. The contact stated while driving 65 MPH, the contact heard an abnormal sound on the front windshield. The contact continued to drive but within an hour a crack had formed in the middle of the windshield. The contact took the vehicle to a local dealer where a glass company replaced the windshield. The contact stated several months later a small stone struck the base of the front shield and a huge crack developed from the bass to the center of the windshield. The contact took the vehicle back to the same dealer where the windshield was previously replaced, and the windshield was replaced a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
The contact owns a 2020 Subaru Outback. The contact stated that after entering the vehicle, she noticed a crack on the front windshield from the driver's side to the center of the windshield. The contact stated that nothing had struck the windshield to cause the crack to form on the windshield. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 42,000.
The contact owns a 2020 Subaru Outback. The contact stated that the windshield cracked without impact. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to an authorized dealer for assistance. The failure mileage was approximately 38,000. Dealer agree to replace the windshield..
The contact owns a 2020 Subaru Outback. The contact stated while driving 45 mph, the front windshield cracked without impact, from the passenger-??s side going toward the middle and of the windshield. The contact was able to continue driving to his destination. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 17,800.
The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 mph, the contact heard a minor ding on the windshield. The ding was a small pebble that hit the windshield which caused a crack to form from the driver-??s side to the passenger-??s side of the windshield. The crack obstructed his vision while driving. The contact took the vehicle to the dealer and the windshield was replaced out of pocket. Eight months later, the same failure occurred again while driving, at the exact spot on the replacement windshield. The manufacturer was notified of the failure and denied knowing any information about failures with windshields in similar vehicles. The contact also stated that several electrical failures had occurred in the vehicle such as the infotainment screen and eyesight system not operating as designed. The contact made an appointment with the same dealer however, the vehicle was not yet repaired. The failure mileage was approximately 2,000.
The contact owns a 2020 Subaru Outback. The contact stated that she awoke and noticed that the windshield of the vehicle had cracked overnight, from the exterior edge inward. The contact stated there were no chips around the crack that could have caused the failure. The dealer was made aware of the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 30,300.
The contact owns a 2020 Subaru Outback. The contact stated that after parking the vehicle in the garage, the next day it was discovered that the front windshield had developed a crack that extended approximately two and a half feet long. The contact indicated that no object had struck the windshield to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The cause of the failure was not yet determined. The failure mileage was 7,600.
The contact owns a 2020 Subaru Outback. The contact stated while sitting in the vehicle parked at a doctor-??s office, the driver noticed that the front windshield started to crack from the driver-??s side and extended to the middle of windshield. The contact took the vehicle to the local dealer who inspected the vehicle but was unable to provide the diagnostic cause for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 20,800.
The contact owns a 2020 Subaru Outback. The contact stated that the vehicle had been parked for three days when she noticed that the windshield was cracked. The contact stated that the windshield had cracked without impact. The local dealer was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,460.
The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 70 mph, the windshield cracked without impact. The crack grew to approximately 20 inches. The windshield had been cracked on five separate occasions. A week prior to the latest crack developing, the windshield had been replaced for the same failure. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The approximate failure mileage was 12,000.
The contact owns a 2020 Subaru Outback. The contact stated that while getting into the vehicle, she noticed that the front windshield was cracked on the driver's side bottom left to the middle of the windshield. The vehicle was not repaired. The contact stated that it was the second time the windshield had cracked. The first windshield crack occurred 3 months prior and was replaced with a new windshield. The manufacturer was made aware of the failure and informed the contact that the windshield would be replaced with the same glass windshield. The contact was concerned about another failure with the replacement windshield. The failure mileage was 26,500.
The contact owned a 2020 Subaru Outback. The contact stated that upon entering the vehicle, she noticed a crack had formed on the passenger's side of the windshield. The contact called frank fletcher Subaru (3430 E 20th St, joplin, mo 64801) who referred her to the manufacturer for assistance. The contact called the manufacturer and the manufacturer agreed to repair the windshield free of charge. Soon after the repair, the contact stated that while driving at 45 mph, another crack had formed on the bottom driver's side windshield, without impact. The contact stated that the cracks obstructed her vision while driving. The contact called the manufacturer and was offered an incentive to trade the vehicle in for a 2021 Subaru Outback. The contact agreed to the trade offer and returned the vehicle to the manufacturer. The failure mileage was approximately 10,000.
A D V E R T I S E M E N T S
- Raleigh, NC, USA