This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle purchased Q2 2020. Battery has completely discharged twice despite nothing being left on and vehicle in constant use. Battery jump starter unable to detect any voltage and could not jump battery.
Rear hatch door being opened drained battery to the point where the car had to be jump started. The rear hatch was only open for about five hours with no lights or electrical systems on. I have not been able to use the vehicle without jump starting it until a new battery was installed. Vehicle has only 30,000 miles.
Completely dead battery when going outside to start the car. Remote not able to open locked car - all functions off before last engine shutdown. This 2019 Subaru Outback has 5800 miles on it and has had to have the battery recharged 3 times over the last 8 months or so - the last 2 times being 1 week apart. The car is parked in the garage and the outside temperature is above 40' this time of year.
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle intermittently failed to start-up without warning. The contact also stated that while driving at various speeds, several unknown warning lights would appear on the instrument panel with the eyesight technology feature failing to operate as needed. The contact had taken the vehicle to yark Subaru (6141 central ave, toledo, oh 43615) on three separate occasions however, each time the mechanic was unable to determine the cause of the failure. The contact notified the manufacturer of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was approximately 20,000.
The battery has drained overnight twice since I bought this car. This happened at home both times. This happened in my garage both times each time I recharged it with a battery charger and it was okay after that. I am concerned that this could happen while traveling which would be a severe inconvenience. The last time was on Feb 25 2021. The first time was in 2020
Vehicle did not start due to dead battery. This vehicle has been returned to the dealership on three separate dates due to the same issue. On 12/14/20 the car would not start we charged the battery and got it to the dealership. They charged the battery and said they could not find anything wrong and we drove it home. On 1/18/21 we could not start the car we charged the battery and took it back to the dealership. They said they could not find anything wrong but for our peace of mind they replaced the battery sensor and kept the car for several days to start it and drive it around to try and recreate the issue. They could not recreate the problem. On 3/6/21 the car did not start and was towed to the dealership. The dealership inspected the battery and the battery failed the load test. Battery was replaced. We expressed concern that they were fixing the symptom and not the problem, we also discussed erratic behavior with the rear gate all three times these issues have occurred. The dealership then decided to replace the power rear gate ECU and latch & actuator rear gate. After researching this problem we have discovered this is an issue with the same model and year of Subaru vehicle as ours and Subaru has not done anything to address the actual problem. We are concerned that this issue will continue and we don't feel we can safely drive our car far from home because of its unreliability and potentially putting us in dangerous situations. The mileage on the car is 8800 and it is a 2019 model.
Continuing problems with the battery being dead (five). The car has been in the shop twice and had the battery replaced both times. The service appointments occurred Nov. 2019 and March 2021.
Battery failed after 11K miles. Had to be replaced by aaa when stranded with daughter. Have had starting issues with the car since I got it where it won't turn over. I normally turn off car then lick and unlock and try again. Normally started after several tries. Subaru chalked this up to software at maintenance.
The contact owns a 2019 Subaru Outback. The contact stated the battery was drained and the vehicle failed to start. The vehicle was taken to bill rapp Subaru (3446 burnet ave, syracuse, NY 13206, (315) 437-2501) where the mechanic was unable to determine the cause of the failure. The battery was replaced however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.
We purchased the car in July 2019. By May 2020 we had to replace the battery. By the end of January 2021 we had to replace the battery again. We took the car to the dealership and they state there is nothing wrong with the car. After owning the car for 19 months it only has 7,300 miles on it and has always been kept in the garage when not in use.
Frequent problems with car starting due to run down battery. We have had battery related service calls from aaa on 7/29/19, 5/23/20, 6/4/20, 12/2/20, 1/23/21, and 2/10/21. Today (2/19/21) the car only started on the third attempt after pumping the gas a bit. We did not call aaa but made an appointment with the Subaru dealer. This will not be our first appointment with them. Previous appointments with dealer related to difficulty starting car were on 6/9/20 (when battery was replaced), 12/22/20, and 1/15/21. We have also had replacement of a fuel pump that was the subject of a recall, replacement of power steering gear box, and a brake issue. All of the above were when car was on warranty, as it is still is as of this writing. The car currently has about 15,500 miles on it.
The car frequently does not start when following conditions occur: 1) few days of non-use, 2) after several short drives, and, 3) hatch is kept open for 2-3 hours. The issue was first noticed 8 months after the start of the lease. Since then, it has occurred more frequently. The car needs to be jump started suggesting the battery is drained. I have mentioned this issue to the dealer numerous times and few months back the dealer replaced the battery under warranty. The issue has started again.
I requested many times to have our car checked for nhsta campaign : 19V493000. The dealership said our car was not included in that case. Our lane assist was too aggressive from the first day we drove the car. The dealership said the steering was speed sensitive and we were driving too fast. We explained that we could not keep the car in the lane when driving over 40 mph. In the first 24 months we carried the car to the dealership 20 to 30 times for the unsafe steering issue. Twenty four months later we had a rock chip the windshield and the chip ran into 3 cracks each over 8 inches long that afternoon while the car was in our home garage. After we paid a $500 deductible and the dealership replaced the windshield, the car drove better. The battery has been replaced three times, the fuel pump replaced, all the sensors on the tail gate have been, the passenger side window would stick 1/2 up, and many other problems. A scan of the car shows 10 modules failed with many active codes. The codes are the same as before the third battery was installed. Many of the codes are safety issues.
We purchased our 2019 Subaru Outback brand new. We didn't have any problems until 1.5 years into the purchase. We have approx 8,800 miles on it and now every time we go to drive it, the battery is dead. Dealer has tested the battery twice and says it is fine and that we need to keep the car plugged in to a battery tender. Even though we drive it a few times a week, including on the highway.
A D V E R T I S E M E N T S
- Washington, DC, USA