This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I put my 2019 Subaru Outback in park, stepped out of my car and the car proceeded to unexpeectedly roll forward with the door knocking me to the ground. The back wheels of the car then ran over both my legs. The vehicle has not been inspected by the manufacturer, police, insurance company or anyone else. I sent a letter January 1, 2024 to Subaru's Customer Advocacy Department, but have not received a response. There were no warning lamps, messages or other symptoms of the car unexpectedly going out of gear after being placed in park. prior to this occuring.
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn-??t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Driving the car from the dealer where was repaired for faulty fuel pump, I noticed the brake pedal was going to the floor when pressing on it. I got scared driving it on highway as I would not be able to stop in time if I had to brake hard. I took the car to the dealer, and he confirmed the brake master cylinder has leaks. The car has been in service for 6 weeks as brake master cylinder is on backorder. The last update is to have the part available early December.
The car's battery is draining fast and the car's electric system stopped working after I replaced the battery three times. The car is currently inoperable.
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
- Warwick, RI, USA
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The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was at a stand still, facing forward on her inclined iced driveway, when the vehicle began to roll down. The contact stated she did not use the emergency brakes while the vehicle was parked. The vehicle was towed to local dealer riverhead bay Subaru (1521 old country rd, riverhead, NY 11901: (631) 727-4000) and she was informed the cause of the failure was due to the ice and the no use of emergency brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 26,214.
The contact owns a 2019 Subaru Outback. The contact stated while parallel parking, the vehicle accelerated without warning and crashed into a power pole. The contact placed the vehicle in drive and the vehicle lurged forward while the brake pedal was depressed. A police report was filed. There was no reported injuries, fire, or air bag deployment. The vehicle was taken to the contact's residence. The contact mentioned the side panel, bumper and lights were damaged. The insurance company was informed about the failure. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 12,000.
Unintended acceleration event when applying the brake at slow speed, pulling into a parking spot. Braking force was unable to over come the acceleration. Fortunately no injuries or damage. A scary situation, confidence lost in the vehicle.Subaru North America claims "the vehicle is safe and operating as designed."
The contact owns a 2019 Subaru Outback. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle while driving in inclement weather, the brake pedal was depressed however, the vehicle independently accelerated. The brake pedal was depressed a second time and the vehicle slowed. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was unknown. The VIN was not available.
There was always issue with the brakes, not able to control the speed when needed. Spoke with the service agents and they mentioned everything is good. But I had experienced the speed issue in several occasions.
Subaru of America Subaru plaza po box 6000 cherry hill NJ 08034-6000 attn: Customer retailer services 800-subaru3 (800-782-2783) copy... ntsba complaint E-mail address https://www-ODI.NHTSA.dot.gov/vehiclecomplaint/ gentlemen / ladies (to whom it may concern) I have a brakes safety problem with my 2019 Subaru Outback premium. My local dealer says that the brakes are "operating as designed, no problem". per dealer visit 12/2/19 with about 6000+ miles on the car. The problem as I see it is that the brake pedal slowly sinks to the floor or a hard mechanical stop where no further hard pressure can be applied. This occurs when light to medium pressure is applied to the pedal and held for about 10-20 seconds. It can be demonstrated when stopped in traffic or parked. In order to recover to full pedal height and use, the pedal needs to be released and pumped up to normal height. The dealer technician demonstrated that the brake pedal also sinks on a new 2020 Outback. He did not show to what amount, but said it was normal in my car. My car -- 2019 Subaru Outback premium VIN [xxx]. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On the evening of December 23, 2019 I hit a deer going approximately 25 miles/hour. The deer darted out in front of. I did not have time to take my foot off the gas. However, the auto-braking function on the car initiated. The collision did damage to the front grill area and right front quarter panel. The air bags (driver's and side curtains) deployed. After the collision and initial auto-braking, I lost all ability to brake using the brake pedal. The car continued for approximately another quarter mile before coming to a stop. Before the car came to a stop, I jumped/rolled out of the car because I wasn't sure if the car was on fire. The white dust and smell (from air bags) had me concerned. My major concern now is that I lost normal braking ability. This should be looked at. The Pennsylvania state police report number is pa 2019-1706182. Insurance coverage was by nationwide. My calim number is 022305-gk. The car is being repaired by car care collision in honesdale, pa.
Purchased vehicle in March 2019, since owning vehicle my miles per gallon has been off ranging from 6 miles to 99 miles per gallon and the Subaru dealer doesn't know what the issue is. Also, while applying the brakes, you have to apply the pedal all the way down to stop. The vehicle has a soft pedal and a burnt smell in the engine.
Slowly pulling straight into parking spot at grocery store. Applied brake when car suddenly accelerated. I was able to control steering, but brakes would not work. Steered car into empty parking spot in front of me then turned hard right to avoid hitting parked cars in row across. Subaru hit a pick up truck that was reversing out of a diagonal parking spot. The car didn't stop upon impact, instead both right side wheels climbed up the side of truck at an angle. Air bags didn't deploy on impact. This was a very dangerous situation. The acceleration was uncontrollable and I am afraid to drive the car.
I would like to report an issue with what I believe to be the braking system in the 2019 Subaru Outback. While driving northbound on the dallas North toll way, at a speed of approximately 65 to 70 mph, I tapped on the brakes to slow down for the upcoming decline. When I attempted to put my foot on the accelerator, the car suddenly and abruptly stopped. It was as if the brakes "locked", I was unable to accelerate. We came to a complete stop on the tollway and were unable to accelerate the car. We were hit from behind. The stoppage was so sudden that it resulted in a three-car collision. The engine was still running after the collision. The police officer instructed me to try to drive the vehicle off of the road, but despite my pressing the accelerator, the car was still unable to move even a small distance.
A D V E R T I S E M E N T S
- St. David, AZ, USA